BBB Accredited Business Profile

First Hawaiian Bank

First Hawaiian Bank

(808) 525-7000

First Hawaiian Bank

159 years in business
999 Bishop Street
Honolulu, HI 96813
Fax Numbers
  • (808) 525-8708
  • (808) 844-3476
Additional Phone Numbers
  • (808) 844-4444
  • (808) 525-6250
  • (808) 525-7086
  • (800) 545-6300
  • (808) 826-1560
  • (808) 525-6888
  • (808) 973-6463
  • (808) 973-6481
  • (808) 874-7575
Additional Email Addresses
BBB File Opened: 11/01/1945
Business Started: 08/17/1858
Business Started Locally: 08/17/1858
Business Incorporated: 02/04/1974 in HI
Type of Entity
Business Management
  • Mrs. Susan Soken, Vice President/BBB Board Member
  • Ms. Gina Anonuevo, Chief Compliance Officer
  • Mr. Robert Harrison, President/CEO
  • Ms. Tricia Fujikawa Lee, Deputy Compliance Officer
  • Mr. Kimo Mills, Executive Vice President
  • Mr. Ken R. Salva Cruz, Complaints Officer

Business Category
  • Bank
  • Loans
  • Financial Services

Service Area
We service the following area(s): Guam, Hawaii
Alternate Business Names
  • BancWest Corporation
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business



This company offers commercial and consumer banking services, and engages in equipment and vehicle leasing and offers trust, investment and insurance products.

It is a State of Hawai'i-chartered bank that has 58 branches in Hawaii, three in Guam and two in Saipan. It is a subsidiary of BancWest Corporation, a regional financial services company.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

First Hawaiian Bank

First Hawaiian Bank


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