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      Country
          Country

          Find a Location

          Big Island Motors Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Big Island Motors Inc.

              1 Keaa St Hilo, HI 96720-4707

            • Big Island Motors Inc.

              75-5793 Kuakini Hwy Kailua-Kona, HI 96740

            Business ProfileforBig Island Motors Inc.

            New Car Dealers
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers dealer & repair services of new & used vehicles.

            Business Details

            This is a multi-location business.

            Find a Location

            Big Island Motors Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Big Island Motors Inc.

                1 Keaa St Hilo, HI 96720-4707

              • Big Island Motors Inc.

                75-5793 Kuakini Hwy Kailua-Kona, HI 96740

              BBB File Opened:
              8/17/1994
              Years in Business:
              17
              Business Started:
              8/8/2006
              Business Started Locally:
              8/8/2006
              Business Incorporated:
              6/14/2005
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Hilo-Kona Mazda Subaru
              Hours of Operation

              Primary

              M:
              8:00 AM - 6:00 PM
              T:
              8:00 AM - 6:00 PM
              W:
              8:00 AM - 6:00 PM
              Th:
              8:00 AM - 6:00 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              8:00 AM - 5:00 PM
              Su:
              Closed
              Business Management
              • Mr. Wayne K. De Luz, President
              • Ms. Donna Carrano, Office Manager
              Contact Information

              Principal

              • Mr. Wayne K. De Luz, President

              Customer Contact

              • Mr. Wayne K. De Luz, President
              Additional Contact Information

              Fax Numbers

              • (808) 961-0018
                Primary Fax
              • (808) 334-0014
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/22/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I paid about $5,600 for a car at Big Island Motor in ****, **. The car was sold as-is. The car was driven for 3 days in town, but when we attempted to go home to Volcano, the car could not make it up the mountain. It had to be towed. We chose to take it to another dealership bc there was no trust for Big Island. After the tow & repair $750, we tried again to make it home. Again it would not make it up the mountain (only a steady incline, not steep). Same dealer came and got us, didn't charge for tow but could never find the problem. Big Island is only willing to charge $155/hour to diagnose the problem. Yes it was cheap, but isn't there an expectation that it will run for more than 3 days? What am I supposed to do with a car that can't get me home?Id like them to take the car back and refund my money. **** shot I know, but Im at a loss.

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John A

              1 star

              01/09/2024

              We bought a brand new ******* Kona late 2021. Salesman committed to provide loaner if major repair required several days.November 2023 with only ***** miles A/C failed (2 years old), called for service appt, none for 2 weeks. Then sudden dashboard alarm, dropped off car at service ***** on 11/30/23.Forced to rent a car, no loaner provided. No action 12/1, none on 12/4, none on 12/5 (said "thought they brought in a tech on Saturday", 12/2), 12/6"mechanic home sick", 12/7 told me ants invaded fuse block assembly, that ******* declined to fix under warranty, and their repair estimate was $7,141, that replacement parts were not available until end of December. Then they suggested we contact our car insurance company. If their diagnosis was true, ******* has a serious manufacturing problem and defective wiring system.Big Island's service department failed to take a photo of what they claimed was the problem, as requested by our insurance adjuster due to the magnitude of their repair estimate. Big Island said they were "too busy."The horrible communications & enormous repair estimate prompted me to contact the local Kona independent repair shop that we have used over the years on our previous Buick LaCrosse. We took that manager's advice, towed the ******* Kona away from Big Island Motors, and he was able to repair it for $853. instead of Big Island's attempt to charge us over $7,000.Never the courtesy of a return call from the general manager of Big Island Motors.Those are the facts. Buyers beware.

              Local BBB

              BBB Great West + Pacific

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