This Business Is Not BBB Accredited

Hawaiian Airlines, Inc.

Hawaiian Airlines, Inc.

(808) 835-3700

Hawaiian Airlines, Inc.

89 years in business
3375 Koapaka St Ste G350
Honolulu, HI 96819-1804
Fax Numbers
  • (808) 838-6777
  • (808) 835-3692
  • (808) 835-3466
  • (808) 838-6746
  • (808) 835-3690
  • (808) 840-8213
Additional Phone Numbers
  • (800) 367-5320
  • (888) 246-8526
BBB File Opened: 07/31/1973
Business Started: 01/01/1928
Business Started Locally: 01/01/1928
Business Incorporated: 01/30/1929 in DE
Type of Entity
Corporation
Business Management
  • Mr. Mark B. Dunkerley, President/CEO
  • Ms. Ann Botticelli, Sr. VP of Corporate Communications
  • Consumer Affairs Contact, www.hawaiianair.com/cao
  • Mr. Kenneth Rewick, VP, Flight Operations
Business Category
  • Airlines
Additional Information
Service Area
We service the following area(s): Hawaii County, HI, Honolulu County, HI, Kauai County, HI, Maui County, HI
Alternate Business Names
  • Hawaiian Air Cargo
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

A+

Government Action

DOT-OST-2015-0002
WASHINGTON – The U.S. Department of Transportation today announced that Hawaiian Airlines violated federal rules on liability for mishandled domestic baggage and full-fare advertising.  The Department fined the carrier $160,000 and ordered it to cease and desist from further violations.

In response to a consumer complaint, DOT’s Office of Aviation Enforcement and Proceedings (Enforcement Office) investigated Hawaiian’s handling ... Read More

Overview

This company offers Inter-Island,transpacific, and international air transportation and cargo services.

Passenger air services are offered to Hawaii from the 10 U.S. gateway cities, as well as service to South Korea, Japan, the Philippines, Australia, American Samoa, and Tahiti as well as daily flights between the Hawaiian Islands.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Hawaiian Airlines, Inc.

This Business Is Not BBB Accredited

Hawaiian Airlines, Inc.

Customer Review Rating:

10%
90%

Composite Score: