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      Country
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          Find a Location

          Hawaiian Airlines, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Hawaiian Airlines, Inc.

              PO Box 30008 Honolulu, HI 96820

            • Hawaiian Airlines, Inc.

              3375 Koapaka St Ste G350 Honolulu, HI 96819-1804

            Business ProfileforHawaiian Airlines, Inc.

            Airlines
            Multi Location Business

            Additional business information

            Additional Info:
            On August 7, 2015, Hawaiian Air informed Hawaii's BBB that consumer contact information may be found at https://www.hawaiianairlines.com/CAO.
            See all additional business information

            At-a-glance

            Customer Reviews

            1.07/5stars

            Average of 55 Customer Reviews

            Customer Complaints

            595 complaints closed in last 3 years

            269 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers Inter-Island,transpacific, and international air transportation and cargo services.

            Passenger air services are offered to Hawaii from the 10 U.S. gateway cities, as well as service to South Korea, Japan, the Philippines, Australia, American Samoa, and Tahiti as well as daily flights between the Hawaiian Islands.

            Business Details

            This is a multi-location business.

            Find a Location

            Hawaiian Airlines, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Hawaiian Airlines, Inc.

                PO Box 30008 Honolulu, HI 96820

              • Hawaiian Airlines, Inc.

                3375 Koapaka St Ste G350 Honolulu, HI 96819-1804

              BBB File Opened:
              7/31/1973
              Years in Business:
              96
              Business Started:
              1/1/1928
              Business Started Locally:
              1/1/1928
              Business Incorporated:
              1/30/1929
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Hawaiian Airlines Vacations
              • Hawaiian Air Cargo
              Business Management
              • Mr. Kenneth Rewick, VP, Flight Operations
              • Consumer Affairs Contact, www.hawaiianair.com/cao
              • Ms. Ann Botticelli, Sr. VP of Corporate Communications
              • Mr. Jonathan Suda, Manager
              Contact Information

              Principal

              • Consumer Affairs Contact, www.hawaiianair.com/cao

              Customer Contact

              • Mr. Jonathan Suda, Manager
              Additional Contact Information

              Fax Numbers

              • (808) 838-6777
                Primary Fax
              • (808) 835-3692
                Other Fax

              Phone Numbers

              Customer Complaints

              595 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/29/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              On Feb 22nd Me and my boyfriend called Hawaiian Airlines to upgrade our seats for extra comfort. We already paid to be able to pick our seats when we booked the flight but wanted to upgrade for our flight back. When we spoke to the representative she told us since it cost $111 per person to upgrade to the extra comfort seats, we would be refunded the $23 per person it cost to book our initial seats. When she upgraded our seats she sent us the new itinerary with our seats 16A and 16B and we were charged the $222 total to do so. When it came time to check in for our flight we were not able to do so via the app or online so we called the airline again and they told us the reason that we could not check in is because my boyfriends ticket was refunded completely meaning that he did not have a flight home. This was very frustrated because the rep we spoke to to change our seats clearly made a mistake and messed up my boyfriend's ticket causing a lot of distress for the both of us. Not only did he not receive the $46 the rep told him he would get back (he was only refunded half) they told us we had to pay for another ticket out of pocket because his refund was still processing back to his account. The money still has not been refunded at that point so we barely had the funds to purchase a new ticket. This was an unacceptable way to go about this on their end when their employee did not do their job and refunded the ticket for no reason. They did not offer any apologies or discounts, they should have at least not made us pay for a new ticket when they were the ones who messed up. We want the other $23 that was owed to us as well as to get refunded for my boyfriends total ticket fare (the round trip price) for the inconvenience.
              Read More

              Customer Reviews

              55 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Eric S

              1 star

              03/11/2024

              Terrible services from the Hawaiian Airlines Pualani Elite Agent. Called to change my return flight and was told I would need to pay the fare difference. No problem. The agent quoted me $70 per person which was fine. Total $140. She takes my payment information and again repeats there will be a $140 charge. Soon after she informs me that my total will be $370. When questioned about the big increase, she indicated that while she was processing my payment, the price went up to $174 per person. I again questioned and she indicated that there was nothing she could do. Unfortunately, I had to pay the huge increase due to that I had to return one day later than supposed to. Several days later I call Pualani Elite and spoke to the supervisor on duty and she also told me that there was nothing she could do. Even if it was a "Bait and Switch" she could not do anything. I wrote an email to Hawaiian Airlines and have not gotten a response. After being a Pualani Platinum member and loyal Hawaiian Airlines customers for many, many years it is sad that they don't care about their elite status members. I am planning to utilize other airlines if they don't address this issue.

              Local BBB

              BBB Great West + Pacific

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