BBB Urges Caution with Gate City Lock and Key

February 09, 2017

On 1/4/2017, BBB received a complaint about Gate City Lock and Key in Greensboro, and through the BBB dispute resolution process - BBB learned licensing for Christopher Ford (dba Gate City Lock and Key) expired in September 2015.

The consumer complaint says Ford required full payment for work he didn’t finish, and then failed to show up for the follow up appointments he scheduled. BBB did not receive a response from the business or Mr. Ford regarding this particular complaint.

The state of North Carolina requires locksmiths to be licensed with NC Locksmith Licensing Board. Ford’s locksmith license expired on 9/23/2015. As of 2/2/17, the North Carolina Locksmith Board reported that Mr. Ford has not reapplied for a locksmith license.  

If you have a complaint against Gate City Lock and Key and Ford, you may file it with BBB, the Locksmith Board and the NC Attorney General’s office. You can use the same description and documents each time.