How are you losing the trust of current and potential customers?
Let’s face it - even the best business can make mistakes. A new BBB/Nielsen study shows how you handle the mistakes matters the most. It impacts your reviews which the study shows heavily influences potential customers. And it can determine if a current customer will keep coming back. The good news – most will if you master customer service.
The BBB Trust Sentiment IndexSM gives you a roadmap for how to build trust before your potential customer does business with you and how to keep the trust with current customers.
We break it down for you in seven easy steps.