3 ways reviews help you get more business
97% of consumers say they’ve read an online review in the last year.
This startling stat shows reviews help potential customers decide if they’re going to choose you – or your competition.
Mobile marketing – what you need to know for 2018
If you had any doubts, the stats you’re about to read underscore a truth – reaching your customers on their smartphones and tablets has to be a big part of your overall marketing strategy.
In seven short graphics, we’ll show who is consuming what - and where and we’ll give you some steps to help you compete and grow your business. Thanks to Filmora for pulling together the data.
Only 1 in 4 consumers say they completely trust the companies they do business with.
Are you one of the completely trusted companies? Are you sure? Are you really sure? We have some new research that can help you #StartwithTrust.
Actions speak louder than words
After a two-year survey of consumers, BBB came up with five ways you can show current and potential customers they can trust you --- we call them the 5 Gestures of TrustSM.
Learn about the 5 Gestures of TrustSM as well as a few easy ways to put them into practice.
Put the 5 Gestures of TrustSM into practic.
Whether you’re a big or small business, there’s never enough time in the day – we feel it too! But at your next staff meeting or the next time you get a complaint or less than glowing review thinking about these 5 Gestures. If you tweaked a few things, your next review may call you a “delight” and make you one of those trusted businesses.
How are you losing the trust of current and potential customers?
Let’s face it - even the best business can make mistakes. A new BBB/Nielsen study shows how you handle the mistakes matters the most. It impacts your reviews which the study shows heavily influences potential customers. And it can determine if a current customer will keep coming back. The good news – most will if you master customer service.
The BBB Trust Sentiment IndexSM gives you a roadmap for how to build trust before your potential customer does business with you and how to keep the trust with current customers.
We break it down for you in six easy steps.