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Find a Location

L & J Fashion & Tailoring, LLC has 1 locations, listed below.

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    Business ProfileforL & J Fashion & Tailoring, LLC

    Womens Clothing

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    629 Chapel Hill Rd., Burlington, NC 27215
    BBB File Opened:
    6/22/2006
    Years in Business:
    27
    Business Started:
    1/1/1997
    Business Started Locally:
    1/1/1997
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Charlie Green, President
    Contact Information

    Principal

    • Mr. Charlie Green, President

    Customer Contact

    • Mr. Charlie Green, President

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/12/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On Saturday Oct 8, 2022 I arrived at L&J Fashions ~9:30am to pick up a dress I had dropped off several weeks previously for tailoring. At the time I dropped off the dress, I was asked to leave my name/phone number on an index card so he could contact me when my dress was ready&also promised that it would be ready on Oct 7. I was charged approximately $60 for the alterations & paid in cash. I was unable to be at the shop on Oct 7th so I came in the AM of Oct 8. When I arrived, the business could not find the dress I dropped off. I was told that he would look around the shop&call me back that day. ~1 hour later, I received a call during which the business said that they could not find the dress but would pay for a replacement,shipping& tailoring services in time for the event I was planning on wearing the dress to (Oct 14). I agreed &purchased another dress ($298.00+ship) which arrived Tuesday, Oct 11. I took the dress into the business for alterations that day. The business was apologetic about losing the original dress&asked for a receipt of the replacement so they could reimburse me. I forwarded an emailed receipt&left the store. At ~6:40 AM on Oct 12 I received a text from the business claiming that the dress was picked up by me&he has a text message to prove it. I explained I didn't receive the dress when I came in to pick it up. I called the business on Oct 12 at 9:23 am to ask if the replacement was ready to be picked up&was told no. The business also stated that we needed to clarify things before I came to pick up the replacement dress&accused me of already picking the original dress up. I said we would discuss when I got there. I arrived this evening to the business. He gave me the replacement dress, showed me a text on his phone dated Oct 11 when he texted me saying an item was ready for pickup, which he tried to use as proof I picked up the original dress. I left the store with the replacement,no reimbursement&was not asked to pay for alterations.
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