This Business Is Not BBB Accredited

Manuals Ink, Ltd.

Manuals Ink, Ltd.

Manuals Ink, Ltd.

11 years in business

702 Eden Ter
Archdale, NC 27263-2616

BBB File Opened: 12/01/2010
Business Started: 1/01/2005
Type of Entity
Contact Information
  • Mr. Herbert T. Ross, President
  • Mrs. Amy Ross, VP
  • Mrs Hannah Suggs, Support
Business Category
  • Technical Manual Preparation
Additional Information
  • Return Policy PRINTED MANUALS & CDROMS If you received a printed manual and there was an error made by our company or damage happened during shipping, we will replace the manual at no charge to you! We do offer refunds for returned printed manuals under the following situations: * You wanted to cancel your order after it was already shipped. * If you order too many copies of your manual * Ordered the wrong type of manual (or exchange for correct) * Ordered the wrong size of manual (or exchange for correct) These above 4 reasons will give you a refund of the order once it has been received by us, minus the following charges: a 20% restocking fee and the original shipping cost paid by us to ship your order the first time. Returns require a RMA# (Return Merchandise Number) to be displayed. Contact us to request a RMA# by going to: We will reply with what Address to send it back to and what your RMA# is.Any printed manual shipped back to us without a RMA# on the label will not be received by us.Any order marked RETURN TO SENDER will not be accepted by our company. DOWNLOAD MANUALS Refunds are issued for DOWNLOAD MANUALS only in the following cases: Duplicated order ( you ordered more than one ), to request a refund for a duplicated order Contact the Service Department Here If you have any problems downloading your order we will insure you are given access to a working PDF file of the manual. SHIPPING POLICY How Long Does it take to get a Printed Manual? We print manuals Sunday night thru thursday night between the hours of 12 am and 3am (technically Monday morning-Friday morning, on occasion there will be an addition printing batch done at 10am) then the orders are typicaly shipped when the first shift comes in (ready for pickup by delivery company) on that day in most cases, with the following exceptions: if there was a problem with the shipping address you sent us, order was duplicated and we are waiting confirmation, mechanical error with printing equipment, legal holidays in the US, busy season (typically January) Mondays due to the number of orders from the weekend, and related events beyond our control. In MOST CASES DELAYS WILL ONLY DELAY AN ORDER 1-3 ADDITIONAL DAYS from leaving our location WaterProof & Laminated Manuals take longer to produce. It may take 2-4 additional business days for Laminated Manuals to be shipped. We are not able to make any guarantee to delivery times as USPS DOES NOT MAKE ANY GUARANTEE on the time it takes to delivery a package. If your order has not been received by a reasonable time we will research your order and if it has been over 20 business days (30 business days outside of the US) since your order was shipped, we will reship your order if the order was lost in the shipping process. CD-ROM orders are shipped daily via First Class Mail.(5-10 business days domestic)

Products & Services
Manuals Ink, Ltd., sells user manuals that are available in print or can be downloaded from the internet.

Licensing, Bonding or Registration:  This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Number of Employees:  4


Pattern of Complaints

On September 21, 2015, Manuals Ink, Ltd. informed BBB by phone that it will no longer respond to complaints forwarded by BBB. Manuals Ink, Ltd. stated it will resolv... Read More


Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

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BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

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Manuals Ink, Ltd.


Manuals Ink, Ltd.

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