Customer ReviewsforNorth State Communications

North State Communications, now going by the name of "Lumos," is responsible for destroying patches of yards throughout our community and refuses to take responsibility. They utilize a subcontractor named GAC Ltd of Greensboro, to dig and bury their new fiber optic lines underground. They removed sod (I have a freshly sodded yard) and threw it back when they were finished several days later. Of the three spots that they damaged, I was able to nurture back the grass in one area, but two other areas were left dead and bare. One of them was 2ft by 7ft long. I contacted the foreman of GAC, Axel, the day they finished, and pointed out the damage, and he promised it would be addressed. I contacted him a 2nd time a few days later and he stated he "had a right to work the land by law because there is an easement." He also said the North State "didn't pay him enough money to fix areas" that needed to re-sodded. I contacted the owner of GAC, Guillermo, who said he would take care of it. After two weeks nothing was done, so I contacted North State and spoke to Randy, who gave me an incident number and told me he would get things "right." He never called me back. Over the next 4 weeks I was promised by Guillermo 3X that the area would be patched, but no one showed up to do the work. I called Randy from North State again, who really couldn't have cared less, and once again he never followed up. I have several neighbors who have had the same issue, and neither North State nor GAC is willing to respond. It is true that they have a right to work to install and bury cables, but they don't have the right to destroy property. I have had to repair the areas myself. Fortunately, several neighbors recognized how unprofessional and irresponsible North State acted when handling these issues, and all have agreed that no matter the price of service, that they will not do business with North State. We cannot reward irresponsible business practices.