Business ProfileforBoardparadise

I placed an online order for a set of skate trucks for $51.58 [order #********] on July 17th for which I received July 22. A few days later I noticed that there was a defect in the items which led me to photograph the issue and write to the seller on the 26th inquiring about an exchange. They responded the next day by asking what was wrong with the order (although it was clearly visible). After I pointed out the issue they responded again that I should deal with the manufacturer about it. At the point, July 27th, I clearly stated that I wanted to return the items and asked for a return number. No response. I wrote back again stating that I wanted to return the order and again was met with no response. As I was within their shop guidelines for returns I wrote informing them that I was returning the order and then mailed the order back to them via USPS on July 28 (tracking **********************) paying the $11.80 in postage myself. The package was delivered on Monday July 31. No response. No refund. Even after contacting the seller through PayPal, no response no refund. I am escalating the case through PayPal as well. I just want a refund, which is well within my rights. I wish I had read the BBB review of this business before I ordered from them. I never would have supported such an enterprise.