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          The Shoe Market, Inc. has 1 locations, listed below.

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            Business ProfileThe Shoe Market, Inc.

            Retail Shoes
            BBB accredited business

            Contact Information

            4624 W Market St

            Greensboro, NC 27407-1232

            Visit Website
            (336) 632-1188

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/1/2011

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            The Shoe Market is a retail store for men's and women's shoes. The business also has many hard-to-find sizes.

            Business Details

            Location of This Business
            4624 W Market St, Greensboro, NC 27407-1232
            BBB File Opened:
            9/27/2004
            Years in Business:
            24
            Business Started:
            12/22/1999
            Business Started Locally:
            12/22/1999
            Business Incorporated:
            2/20/1995
            Accredited Since:
            2/1/2011
            Type of Entity:
            Corporation
            Alternate Business Name
            • Shoe Market Samples, Inc
            Business Management
            • Ms. Melissa Frick, Manager
            • Mr. William P. Calhoun, President
            Contact Information

            Principal

            • Mr. William P. Calhoun, President

            Customer Contact

            • Ms. Melissa Frick, Manager
            Additional Contact Information

            Fax Numbers

            • (336) 632-9011
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/09/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I bought a pair of UGG boots on 12/8/2023 and asked the store Clark this is a gift. If I get a gift receipt, can they bring them back and return them the clerk of yes well the next day I take them back because of the wrong ones. And I am told that they do not refund all they’ll do is exchange or store credit which there was nothing else in there that we needed and the boots were $200 not like $200 on a tree. This store is the worst experience that I have ever had. The lady was very rude and the manager did nothing.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Teri D.

            02/15/2022

            I recently ordered 2 pair of high dollar shoes from this store which I have been shopping at for years. When I went in to pick the shoes up, I was informed that they had been placed in another box because the original boxes were damaged. When I questioned the clerk about this , she told me the boxes had been throw away. I then informed her that I wasn’t comfortable with that as I couldn’t check the box label and compare the serial numbers. I ask to see the manager and he wasn’t helpful either. They then called the sales person up there and he proceeded to back to the stock room and come back with yet another box, not the original box … I was told the sales clerk didn’t know what she was talking about but they never produced the original boxes and refused to reimburse my credit card. Don’t buy shoes from this store, I don’t beleive you receive the quality shoes you pay for . Why else would they continue to switch boxes so the numbers can’t be verified???

            The Shoe Market, Inc. Response

            02/16/2022

            Hi ****. Thank you so much for sharing this experience with us. You've been a loyal customer for almost twelve years and we truly appreciate your long-time patronage. With staffing shortages and shipping issues across the board, we're not sure why your special ordered shoes were not in the proper packaging - we will make finding out what happened a priority. In the meantime, we've reviewed this incident with John, your regular salesperson and our in-house New Balance expert, and he would like to assure you that the shoes you came to pick up are the shoes you ordered. Please accept our sincere apologies - our goal is for the best customer experience possible, and we regret having failed you.
            Read 1 More Customer Review

            Local BBB

            BBB® of Central and Northwest North Carolina

            More Info on Local BBB

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