Business ProfileforMaster Plumbers Heating & Cooling

Date of transaction is: November 27th 2023. Context: - Master Plumbers Heating & Cooling (i.e. MPH&C) came on Nov 22nd to do a maintenance check on all our plumbing. After they were done, they sat in their van for 45 minutes creating "options", which are quotes for jobs. - The quotes ranged from $39,867 to $15,840, all of which I rejected because they were too much. - The service person then said "what about just installing 2 filters back-to-back with all the fittings and pipes. This is the bare minimum that you need." He quoted me $3980 including tax. - When I asked for a detailed list of items + services, he simply said "You'll get a flush filter and a whole house filter and all the pipes and fittings + labour". - Since I wasn't familiar with these filters, I did a quick ****** search and the "whole house" filters ranged in prices but they were between $1000 - $2,500. I agreed to the price and they charged me 50% immediately to lock me in. - On Nov. 27th they came to install the filters, and when the job was done, they charged me the remaining 50%. I went to inspect the job, and to my horror, I see that they have installed plastic pipes (PVC) with absolutely no support. The two filters are cheap plastic filters that don't resemble what I had looked up on the internet. I couldn't comprehend how does this setup cost me $4000. - I asked for a detailed itemized bill to show me the cost of material and labour. I got nothing! I asked for this itemized bill several times, and all I got is " we don't disclose that information, we price per job". - I asked for the filter specs, so I could replace it when needed, and again they didn't supply that information, because they want me to call them every 2 months to get the filter replaced! - I brough in an independent plumber, and asked him for a quote on the job, and he quoted me $700 dollars, and he said that he would use brass pipes and build some support (all included). - I feel CHEATED and mistreated!