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Find a Location

Kingsdown, Inc. USA has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforKingsdown, Inc. USA

    Mattress Supplies
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/1/2008

    Years in Business: 120

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    Kingsdown, Inc. manufactures bedding and mattresses.

    Business Details

    This is a multi-location business.

    Find a Location

    Kingsdown, Inc. USA has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      126 W Holt St, Mebane, NC 27302-2622
      BBB File Opened:
      10/12/1996
      Years in Business:
      120
      Business Started:
      1/1/1904
      Business Incorporated:
      5/1/1929
      Accredited Since:
      6/1/2008
      Type of Entity:
      Corporation
      Alternate Business Name
      • Kingsdown, Incorporated
      Business Management
      • Ms. Kristie Harris, Customer Relations Manager
      • Frank A Hood, President/CEO
      Contact Information

      Principal

      • Ms. Kristie Harris, Customer Relations Manager
      • Frank A Hood, President/CEO

      Customer Contact

      • Ms. Kristie Harris, Customer Relations Manager
      Additional Contact Information

      Fax Numbers

      • (919) 563-6730
        Primary Fax
      • (919) 563-4115
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/15/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      On 9/14/2013, we purchased a Kingsdown mattress with a lifetime warranty. I began to observe some significant changes to the mattress and decided to review the warranty. On 12/29/2023, I contacted Kingsdown Warranty team because the original seller no longer carries the product. They completed an inspection with a third party. On 1/18/2024, I received an email from Kingsdown indicating it was determined there's structural damage to the mattress and it qualifies for a replacement under the warranty terms. We were offered one specific mattress under the warranty terms which is the "closest comparable." I understand that my mattress was likely discontinued long ago. However, it was a very expensive mattress. Since it was a package with an adjustable base, I'm not able to determine the exact cost of the mattress, although I suspect it was $3,500+ retail after discounts. We invested this money due to my significant chronic back pain from injury during my military service.I would like additional information to assist with our decision-making process. From appearances, the offered mattress does not seem similar. Our bed is a eurotop and also much taller. Beyond the explicit warranty, I do believe there's an implied warranty that it would be a similar quality and price range and I would be satisfied with the new product. If I were purchasing a new product, I would have a comfort guarantee, but not with this replacement under the lifetime warranty. I'm weary because all local retailers have discontinued Kingsdown mattresses, so I'm unable to determine the quality. I'm unable to locate any additional information about the offered mattress such as reviews or its cost, except some blogs that speak very poorly of the Body Essentials lineup. I would like additional information to make an informed decision, and also consideration regarding the implied warranty that comes with this product. Why was this product chosen over others? Are there other options not being offered?
      Read More

      Customer Reviews

      9 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jan B

      1 star

      01/19/2024

      1st mattress I have ever purchased that required replacement 3 years after purchase date. I will not buy another Kingdown. If I could leave no stars, I would.

      Local BBB

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