Business ProfileforThomasville Lawn & Garden

On Tuesday 5/9/23 around 1200 hours I, ***** ********, and grandfather, ***** *******, went to Thomasville Lawn & Garden to pickup a mower I had dropped off the week prior for repairs under warranty. When I arrived I was informed I would be paying a total of $144.61 for the repairs. Repairs included replacing a starter relay replacing a 1/4" battery cable terminal, hardware, and 1.3 hours of labor. I asked about the repairs being under warranty since the mower was two years old with 42 hours on same. I informed the female behind the counter about the warranty covering parts and labor for the first 3 years or around 300 hours thus the repairs I thought would be under warranty. The female then called a male who said he was the owner, no name given, and informed him of the issue. The "owner" seemed upset from the time of the phone call as I could hear him talking loud enough through the female's phone next to her ear from at least six feet away. The "owner" looked at the repair report copy the female printed and said the relay was under warranty, but the rest of the battery cable was not. I asked the "owner" why the cable was replaced. The owner then got loud with me and my grandfather saying it was due to the terminal being corroded. I informed the "owner" that I understood that, but it was nothing to do with the relay. The owner then said he was no longer going to warranty anything since I was supposedly talking to him in and aggressive manor. The "owner" told me to call Hustler to have them pay me for the warranty. When asked why the warranty was in place and why the "owner" seems to determine what is warranty repairs and what is not I was told because I was a lair and a "lackleg" the repairs were not longer covered, when I called the "owner" a lair he said he was indeed one and did not want to deal with us anymore. I then called Hustler and spoke with a woman named Becky and was informed that Hustler could not refund my money and a case would be filed with Hustler.