Customer ReviewsforMarket America SHOP.COM

I have used OPC and ORAC these two products from Market America for more than 20 years. I am not the distributor, just indeed love these products, however, my recent order with 4 bottles of ORAC on September 8, 2023, have strong plastic kind of taste. I immediately reported to Market America Taiwan division, because I afraid it is a food safety issue that might caused from the defect of manufacturing. Unfortunately, their customer service both in Taiwan division or in USA, do not take this issues as a serious concern, the reason they gave me is : 1. I am the only person report this issue. But, (I ordered 4 bottles all have the same plastic flavors, it’s hard for me to believe I am the only one.) 2. The flavor changed, because the ingredients are all natural, so it can’t tasted the same every time. But, (The flavor that I argued is plastic kind of taste, not natural one.) 3. Market America try to show their concern by sending me a hand typed report from their own department, to prove the ORAC bottle is safe to used. But, ( as a profession, they should have an official third party laboratory to do the testing, instead of an in house report.) I really appreciate these products to maintain my health for over 20 years. My whole purpose is hope Market America can take their responsibility to inform those customers who placed their ORAC orders around this September as me, to be aware the taste of their products. Plus, their management in manufacturing need to be more cautious with their production. I have waited for a month now, since their responses are so superficial, i have to write this message to warm the users like me. For the love of those products, we should supervise more with their quality and safety. In this life, we all have chance to make mistakes, so does a corporation, it’s understandable. The big difference is how the corporation deal with these hardships, they can turn it to their advantage or disadvantage, that is a wisdom.

We sincerely apologize for any inconvenience you may have experienced and appreciate your feedback.  We want to assure you that we take quality seriously, and your concerns have not gone unnoticed.  We conducted a comprehensive review of our production process and quality control measures related to this product.  Based on our findings, we can confidently say that the product is safe and meets quality standards.

If you have any further questions or would like more detailed information, please do not hesitate to reach out to us directly.  Your satisfaction is important to us, and we value your input as it helps us continually improve our products and services.

When we placed this order, we were under the impression that since the company is based in the U.S in NC, and the shipping company UPS that it would be shipped domestic as opposed to overseas by their store front company: UnbeatableSale. We were not aware that this was shipping overseas until the tracking number sent to us ended in CN and UPS couldn't track the package. I attempted to cancel the order and search for a local retailer. After I contacted the store front company and Shop.com in order to cancel the order I didn't receive a reply. I tried 3 additional times to request cancellation and again I received no reply. Due to the extreme latency of overseas shippers recently and other products that I have ordered from other places that haven't arrived its conclusive that orders must be placed locally. Again I was under the impression that Shop.com would be more transparent in that this was an 'overseas' shipment, and at least contacted me within a reasonable time. We have yet to receive any information from the company.

Because it is a Partner Store order, we have to contact them directly for order cancellation/refund requests. We submitted the request to UnbeatableSale on 11/03/21. However, the order was shipped as of 11/02/2021 at 9:35 PM PDT by Unbeatablesale via UPS. Unbeatablesales has a very rigid returns policy, fortunately, we were able to get UnbeatableSale to refund the customer.