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          Find a Location

          N.C. Grange Mutual Insurance Company has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforN.C. Grange Mutual Insurance Company

            Insurance Companies
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/1/2006

            Years in Business: 89

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            N.C. Grange Mutual Insurance Company specializes in property insurance. It offers insurance for homes, farms, mobile homes, churches and small businesses.

            Business Details

            This is a multi-location business.

            Find a Location

            N.C. Grange Mutual Insurance Company has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              9/6/2005
              Years in Business:
              89
              Business Started:
              2/1/1935
              Business Started Locally:
              2/1/1935
              Business Incorporated:
              9/27/1934
              Accredited Since:
              1/1/2006
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 2451179 for this business, issued by North Carolina Department of Insurance. The expiration date of this license is 9/30/2025.

              These agencies may include:

              North Carolina Department of Insurance

              325 N. Salisbury Street

              Raleigh NC 27603

              (855) 408-1212

              http://www.ncdoi.com/Default.aspx

              Type of Entity:
              Corporation
              Business Management
              • Ms. Deb Welch, Vice President
              • Ms. Cathey Wells, President
              • Ms. Libby Fox, Manager of Technology
              Additional Contact Information

              Fax Numbers

              • (336) 292-1923
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/09/2021

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I have been waiting for six months to get money back for my living expenses when my husband and I were out our home due to a tree falling on our home. The adjuster that was assigned to us advised us to keep all our receipts which I provided in November of 2020. My adjuster claims that the insurance is requesting more information. I have provided that information and still have not received my living expenses back.
              Read More

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Anthony W

              1 star

              07/18/2023

              We had lightning damage around 3 weeks ago. Anne B*** told me since I dispute the value of my TV I have to send dispute in writing and get an expert. Not sure what that means. Can’t get her to explain the expert comment. She never told me where to address my dispute. So I called Pamela Greene twice and emailed her. No response. It is a shame we have paid our premiums and get a ridiculous offer when we have a claim. And Mrs B*** or Mrs G***** will respond and call us back. So long NC Grange, take my business elsewhere

              N.C. Grange Mutual Insurance Company Response

              08/02/2023

              A Loss Notice from the insured’s agent was received June 29 indicating lightning from storm damaged garage door, security cameras, TV, phone and receptacles on June 27.  The loss was assigned to investigator who deals specifically with electronics claims who made contact within only a few hours of the loss notice and an appointment was scheduled with the insured for the next week.

              On the date of the scheduled inspection, insured emailed photo of the back of the TV with model number.  At the inspection, the investigator found that the garage door was not damaged, but that there were two items that failed operational testing and two that would not power on.  Replacement of those four items was recommended and an estimate for replacement was provided. The Replacement costs value of all four items combined as estimated by the investigator was less than the insured’s policy deductible of $2500.00.  NC Grange emailed the investigator report the day following the inspection.  

              The insured responded with regard to the garage door that it had been repaired the day following the lightning strike and provided a receipt for the repair.  After adding that amount to the other replacement estimates, NCGM issued an indemnity check for the amount of loss in excess of the deductible.    However, the insured further disputed the replacement cost estimate for the TV.  The insured claimed to have bought the 75 inch smart TV in 2016 paying $4,800.00 for it.  The investigators documented pricing for replacing that TV with one of the same brand in like kind and quality was $1434.99 based upon its research of available TVs locally.  The insured provided a photo of the model of the TV and NCGM asked the investigator to re-check replacement cost value using the model number provided by the insured.  The investigator did so and responded that its replacement cost estimate was still appropriate for a Sony 75” Bravia 4K LED Smart TV as the insured had.  The insured followed up on Friday, July 14 at 7:23 PM with an email asking about status, sending shortly thereafter that night a screen shot of an out-of-stock 75” Sony Bravia Smart TV from Walmart at $4,415.57.  The insured followed those Friday night emails up with an email on Monday morning (June 17).  That morning (June 17), NCGM sent the screen shot provided by the insured to the investigator asking for re-confirmation of its replacement cost.  NCGM additionally responded to the insured that afternoon providing him a copy of the check sent the insured wherein the explanation of payment was detailed.  Response was received from the investigator detailing how the replacement cost pricing was estimated with investigator providing links to the same TV being replaced (75” Sony Bravia Smart TV) at Best Buy and direct from Sony and explaining that its replacement cost pricing was the median between those. The email from the investigator was received at NCGM the afternoon of June 18.  During the afternoon and evening of the 18th, the insured emailed NCGM six times and NCGM responding that it had been awaiting response from the investigator on pricing and providing him the links to the pricing available and used by the investigator.  The BBB complaint to which this response is made was evidently that same evening.

              Local BBB

              BBB® of Central and Northwest North Carolina

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