BBB Accredited Business Profile

Townsend Restoration Services, Inc.

Townsend Restoration Services, Inc.

(336) 656-3583

Townsend Restoration Services, Inc.

38 years in business
7202 Browns Summit Rd
Browns Summit, NC 27214
Fax Numbers
  • (336) 656-3748
Additional Email Addresses
BBB File Opened: 01/01/1979
Business Started: 01/01/1979
Business Started Locally: 01/01/1979
Business Incorporated: 11/01/1982 in NC
Type of Entity
Business Management
  • Mr. Aaron Benton, Vice President
  • Ms. Gail Benton, President
Business Category
  • Fire & Water Damage Restoration
  • Construction & Remodeling Services

Products & Services
Townsend Home Improvement, Inc. offers fire damage restoration, renovations, and repairs.
Service Area
We service the following area(s): Guilford and Rockingham Counties
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business



Jim Benton started Action Builders, the predecessor to Townsend Inc. in Brown Summit, NC in 1979. Then, as now, Townsend Renovation Services provided comprehensive after-disaster work to insurance companies helping residential and commercial owners return their homes and facilities to their prior functionality and appearance.
The business thrived throughout the next three and a half decades as Jimmy and his team earned a reputation as the most highly regarded renovation construction firm in the region.  Recognized for the quality of their work, professionalism, dependability and accountability, the business continued to grow and evolve.

Jim’s wife Gail became President and Owner, and with her outstanding design skills, extensive knowledge of construction and talent for selecting the best subcontractors, projects started coming directly from homeowners who weren’t seeking after-disaster renovations.  As a result of this new and growing demand Townsend Design Center was established in 2012.
Gail and Jimmy’s children, Aaron (Vice President) and Sherri (Designer) along with Joe Burcham (Manager of the Mitigation Division) and Dwayne Chandler (Flooring Expert) round out the management team. Today the Townsend name continues to stand for impeccable workmanship, attention to detail and an unwavering commitment to client satisfaction.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Townsend Restoration Services, Inc.

Townsend Restoration Services, Inc.


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