Business ProfileforDeDona Tint & Sound, Inc.

On 12/6/22 I paid $1,174.21 to have an alarm and remote start installed on my 2010 Toyota Highlander. On approximately 12/19/22 I remote started the vehicle before leaving for work and the remote start failed. I had several warning lights and error codes on the dashboard. I tried to start the car and it didn't start up. I called Dedona and spoke with the manager Brian and asked if they has any idea what was happening. They assured me nothing was installed incorrectly and no problems like this ever occur. The next day I disconnected the battery and took it to the auto parts store and had them charge the battery. I reinstalled the battery and started the car. The car started but all of the warning lights were still there and the car was shift locked. I could not drive it. The next day I called Dedona and spoke with the manager and he instructed me to come back to the shop and let them look at it. On 12/22/22 I looked up how to get the car out of shift lock by pressing a release button on the gear shifter. I attempted to drive it to Dedona but half way there the car died. I was stranded on the road. I called a tow service and was originally going to have it towed to Dedona however due to the Holliday they would be closed on 11/23/22 and were closed on the weekend and I believe Monday as well. Due to the nature of the warning lights and codes and the car telling me to take to the dealer immediately and the unavailability of Dedona shop for the next several days, I had it towed to the dealership instead. They diagnosed the car and determined the problem was the remote start system being installed incorrectly and the remote start was running without the use of the alternator and running just off of battery power. The remote start also caused several fuses to blow. The manager of Dedona did go to the dealership and remove the remote start system in order to cut costs of the dealership removing it. Dedona has refused to pay the repair & tow stating they don't feel at fault.