Business ProfileforElectronic Arts, Inc.

I am reaching out to file a formal complaint against Electronic Arts **** (EA) concerning an issue that has significantly affected my user ******************************* has gone unresolved despite numerous attempts to rectify it through the proper channels provided by the company.My EA account (Email: orlova-***************** ID: ROzndfhnu) was suspended without warning or justified cause. As a user, I have consistently complied with EA's service terms and user agreement without any infractions that would rationalize this action.Despite my efforts to resolve the issue through EA's designated appeal process, my attempts have been met with resistance and a lack of cooperation. Each of my appeals has been dismissed with a generic response, indicating that the decision to suspend my account is final without providing a thorough investigation into the matter or offering a detailed explanation as to why such action was taken.It is concerning that EA has not exhibited a willingness to engage in a meaningful dialogue or to conduct a proper review of the circumstances leading to the suspension of my account. Their refusal to actively investigate or consider the possibility of an error has left me with no recourse but to seek external assistance.I am confident in stating that I have not violated any of EA's terms of service or engaged in any misconduct that would justify the suspension of my account. The lack of transparency and the apparent disregard for customer satisfaction in handling my case is distressing, to say the least.Therefore, I am turning to the Better Business Bureau for help in addressing this matter. I kindly request your assistance in mediating this issue with Electronic Arts **** to ensure a fair and just examination of my case. It is my hope that through your intervention, EA will be prompted to reconsider the evidence and to lift the unwarranted suspension of my account.I appreciate ********************'s commitment to consumer justice and am keen on a positive outcome.