Business ProfileforMartinez Animal Hospital

I have decided not to bring my boys to Martinez Animal Hospital anymore. I guess that I should have known from the get go that this was not the place for me. **** had a **** that had not dropped so I understood that an incision would occur with the neuter. But, I was shocked when it extended from his testicles almost well up into his ribcage. We looked up photos and found that most incisions from that procedure are quite small, maybe an inch to an inch and a half. Then we had an emergency where our dogs both quit eating for two days. They are chihuahuas and can die from not eating very quickly. They were also puppies, which adds greater urgency to the situation.*** referred me to an emergency veterinarian. That turned into two weeks of my life that I will never get back. The emergency vet prescribed the wrong medications and didn't process the tests ordered until I called repeatedly for a week and a half. Then, when I asked for a refund, the emergency vet wanted me to sign a non-disclosure agreement to never discuss the matter in any way for a 50% refund. I refused and sent the non-disclosure agreement to ***. I was heartened that *** did in fact tell me that no more referrals to that vet would occur and prescribed me the proper medication that remedied our boys within one day.I brought them in for their rabies shot earlier this month. They received two other vaccinations as well that require boosters now. ***** also needed his baby canines removed since they didn't fall out on their own. So, *** scheduled ***** this morning and **** this afternoon. I asked the veterinarian to allow both of the boys to stay all day since I work and **** could also offer support for ***** after his surgery. He said no problem.Yesterday, I received a call to confirm that ***** would be coming in the morning and **** in the afternoon at 4:20. I explained to ***** what the arranged agreement was and she said that they cannot accommodate the request. I asked her to check with the vet. She returned and said, nope. I said that I was already approved and to please ask again. She returned stating that I will need to pay a boarding fee for the day for *****. I said that I will take the day off so that I can shuttle dogs to and from ***. She said, sounds good, followed by the most sarcastic, have a blessed day, and hung up.This morning, I went to drop off the boys and ***** came out to get *****. I was explaining my frustration and she said that the vet that authorized my request did not have the authority to do that. I said that after what we have been through over the last year, *** should be bending over backwards to accommodate us. ***** started walking away and huffed that she will get someone, followed by that sarcastic, snide, have a blessed day. I said, you're really blessed. She turned and snorted, I am.An operations manager came out after that. I went through the story with him and he said that he remembered the issues we've had. I admit that I was really steamed by then and asked, are you trying to lose a f'ing customer? Rather than say that was inappropriate language and ask that I not talk like that, while stating he understands my frustration, he said, if you're going to talk like that, you should just go. I said, I definitely am leaving. That was it. No, sorry that ***** has a bad attitude and that she will be counseled on interpersonal skills. No, semblance of responsibility from ***, or even an effort to live up to verbal agreements made by vets.With that said, A number of the negative Yelp reviews recommended *****, so maybe we will give them a try. I just have to get the boys their booster shots immediately."