Business ProfileforVacatia, Inc.

I am writing to express my profound disappointment and distress regarding my experiences with the *************** Beach Resort and Vacatia timeshare. Since becoming a timeshare owner, I have encountered numerous challenges that have significantly diminished my satisfaction and trust in your service. I am seeking a resolution in the form of cancellation of my contract. The sales meeting I attended was overwhelming and extended, involving multiple salespeople rather than a more personable, one-on-one interaction. This pressure tactic was unexpected and unwarranted. Following this meeting, I visited an apartment unit at the resort which I was led to believe would be similar to the one I was purchasing. The primary issue I have encountered is the blatant discrepancy between the promises made regarding availability and the reality. Despite assurances of flexibility and ample availability, I have not once been able to book a stay at the resort. Such misrepresentations are unacceptable and have rendered the timeshare useless to me, directly contradicting the assurance of vacation opportunities presented at the time of purchase. Additionally, unforeseen health issues and surgeries have limited my ability to travel, rendering the timeshare not just something I cannot use but a financial and emotional burden. The continued costs, exacerbated by repairs and maintenance due to the property's age and hurricane damage, have become prohibitively expensive. I have attempted to address these issues with this company directly but have met with considerable difficulty in receiving assistance or consistent communication. I need someone to reach out to me so I can discuss my current cancellation options as soon as possible.