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Find a Location

Uber has 50 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Uber

      1725 3rd St San Francisco, CA 94158-2203

    • Uber

      1455 Market St Fl 4 San Francisco, CA 94103-1355

    • Uber

      950 John Daly Boulevard Daly City, CA 94014

    • Uber

      182 Howard Street Unit 8 San Francisco, CA 94105

    • Uber Support Center

      1425 Ellsworth Industrial Blvd NW Atlanta, GA 30318-4154

    Business ProfileforUber

    Transportation
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Uber settlement with CPUC

    On December 2, 2021, The California Public Utilities Commission (CPUC) approved a settlement agreement with Uber (Agenda ID #20019) in regard to the reporting of data concerning sexual harassment and assault.

    The agreement stems from an order to Show Cause that was brought against Uber for failing to respond to CPUC’s request for information on the above matters.

    In addition to the $9 million dollars that will be used for survivors of violence and sexual assault and towards efforts to address physical and sexual violence in the passenger carrier industry, going forward, Uber will  provide the CPUC information on sexual assault and harassment incidents while putting in place a system to protect their identity but allowing survivors to opt-in to provide CPUC with information.

    See all additional business information

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 1,563 Customer Reviews

    Customer Complaints

    13,277 complaints closed in last 3 years

    7,012 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Uber Technologies offers ride hailing and sharing services.

    Products & Services

    Its services include ride-hailing, food delivery (Uber Eats and Postmates), package delivery, couriers, freight transportation, electric bicycle and motorized scooter rental via a partnership with Lime, and ferry transport in partnership with local operators.

    Business Details

    This is a multi-location business.

    Find a Location

    Uber has 50 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Uber

        1725 3rd St San Francisco, CA 94158-2203

      • Uber

        1455 Market St Fl 4 San Francisco, CA 94103-1355

      • Uber

        950 John Daly Boulevard Daly City, CA 94014

      • Uber

        182 Howard Street Unit 8 San Francisco, CA 94105

      • Uber Support Center

        1425 Ellsworth Industrial Blvd NW Atlanta, GA 30318-4154

      Headquarters
      1725 3rd St, San Francisco, CA 94158-2203
      BBB File Opened:
      9/12/2012
      Years in Business:
      15
      Business Started:
      1/1/2009
      Business Started Locally:
      1/1/2009
      Business Incorporated:
      7/1/2010
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of PSG0038150 for this business, issued by California Public Utilities Commission. The expiration date of this license is 8/19/2024.

      These agencies may include:

      California Public Utilities Commission

      505 Van Ness Ave 2nd Fl

      San Francisco CA 94102

      (415) 703-2782

      Fax: (415) 7031758

      http://consumers.cpuc.ca.gov/default.aspx

      Type of Entity:
      Corporation
      Number of Employees:
      30000
      Alternate Business Name
      • Postmates
      • Uber Pass
      • Ubercab
      • Uber
      • UberRush
      • UberEats
      Additional Contact Information

      Email Addresses

      Customer Complaints

      13,277 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/13/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      Hi on 13April I requested cancellation of my uberone prior to the renewal date of april 14. But my card was charged prior to the renewal date and refund not provided. This is not in the terms that I would be charged for next billing cycle even if I cancel before renewal date.
      Read More

      Customer Reviews

      1,563 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Erica D

      1 star

      04/17/2024

      Uber should be sued. They process any payment they want and dont do anything but stick to there illegal transactions. They make up last minute busibess to cope with there personal lives and leave people in question about there own accounts

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

      BBB reports on known marketplace practices.

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      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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