Business ProfileforParkSmart, Inc.

I am writing to express my dissatisfaction with the parking system at Bay Street, managed by ParkSmart, Inc., which has left me feeling frustrated and disappointed.I had anticipated complimentary parking, as suggested by the app. Nevertheless, after having lunch and making a purchase at their stores, I was surprised and displeased to discover a $30 parking ticket on my windshield upon returning to my car. This incident raises questions about the legality of such practices, particularly in the absence of warning signs in the parking garage.Despite my willingness to provide patronage receipts as evidence, the lack of transparency and an unfair approach in implementing parking charges has left me feeling mistreated. This experience has led me to reconsider my association with Bay Street and refrain from future patronage.In addressing this matter, I am posting this review to emphasize the importance of transparency and fairness in Bay Street's parking policies. I am hopeful that this issue can be thoroughly investigated, and appropriate action taken to ensure fair and ethical practices moving forward.Additionally, I find the handling of parking disputes by ParkSmart, Inc. concerning. Requiring individuals to print and mail dispute forms, without providing an online option or email, raises questions about transparency and convenience. In today's digital age, such limitations seem outdated, and it gives the impression that the company may have something to hide or could be engaging in potentially questionable practices.

We have over 270 signs posted throughout the parking garage, and two large signs the size of a vehicle posted at each entrance. In addition, we also have loudspeaker voice announcements reminding customers to pay before entering the shopping center area, large QR code payment signs posted throughout the shopping center, and 16 large-screen parking payment kiosks.

We have over 270 signs posted throughout the parking garage, and two large signs the size of a vehicle posted at each entrance. In addition, we also have loudspeaker voice announcements reminding customers to pay before entering the shopping center area, large QR code payment signs posted throughout the shopping center, and 16 large-screen parking payment kiosks.Submitted: 02/02/2024