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Review from Carl W
1 star02/21/2024
WiMacTel should be put out of business. They are a total scam and scum. We are in the 21th century and still allowing these unethical business practices!
WiMacTel Response
02/22/2024
We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I am a representative of WiMacTel. I receive your reviews. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you.I will need some information to locate the call records. Will you send me the first 4 and the last 4 digits of the card that was used for the calls and the numbers made to *********************************** With this information, I can investigate the call records to find out the details and provide further assistance as necessary.We appreciate your cooperation. Thank you.Review from Monique H
1 star12/03/2023
Ptedatory, undisclosed pricing. Will write legislature to review company unethical practices.Quoted $15. Charged $50 or appx 2 min call.WiMacTel Response
12/04/2023
We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I am a representative of WiMacTel. I am in receipt of your report of charge on your card. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you.I will need some information to locate the call records. Will you send me the first 4 and the last 4 digits of the card that was used for the calls or the number(s) made to *********************************** With this information, I can investigate the call records to find out the details and provide further assistance as necessary.We appreciate your cooperation. Thank you.Review from Dylan V
1 star06/23/2023
Received a collect call from a friend of mine in ********* **, and the phone said that my phone will not accept collect calls. Anyway. WiMacTel charged me $25.00 for only 4 minutes of talk time!!! This occurred on 6/22/23 I want my money back!!!WiMacTel Response
06/23/2023
We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I am a representative of WiMacTel. I am in receipt of your report of charge on your card. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you.I will need some information to locate the call records. Will you send me the first 4 and the last 4 digits of the card that was used for the calls and the numbers made to *********************************** With this information, I can investigate the call records to find out the details and provide further assistance as necessary.We would like to suggest you consider contacting your local phone provider for an economical collect call plan to save your cost if you use collect calls more often in the future. We appreciate your cooperation. Thank you.Review from Lindsey M
1 star03/19/2023
I received a 9 minute collect call and was charged $48 ! I purposely kept my call short because I was afraid of the price. But seriously almost $50 for less than 10 minutes! Then yesterday my son called collect again and I didnt even accept it, I hung up and called him instead and I just saw I was charged $25 for that. We didnt even use your service! I denied the call by hanging up! How can you get away with that?WiMacTel Response
03/23/2023
We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I am a representative of WiMacTel. I am in receipt of your report of the collect call charges. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you.I will need some information to locate the call records. Will you send me the first 4 and the last 4 digits of the card that was used for the calls and the numbers made to *********************************** With this information, I can investigate the call records to find out the details and provide further assistance as necessary.We appreciate your cooperation. Thank you.Review from James Y.
1 star11/25/2022
Charged over $20 for a 2 min call using a credit card..... do not use your card at any payphone!Outrageous charges by this companyWiMacTel Response
11/28/2022
We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I am a representative of WiMacTel. I am in receipt of your report of charge on your card. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you.I will need some information to locate the call records. Will you send me the first 4 and the last 4 digits of the card that was used for the calls and the numbers made to *********************************** With this information, I can investigate the call records to find out the details and provide further assistance as necessary.We appreciate your cooperation. Thank you.Review from Narges A
1 star06/29/2022
This company scam me through ***** business line remove the charges I dont have long distance going to report government fraud every month charging the line for no useWiMacTel Response
06/30/2022
We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. We received your report of charges on your ***** phone ****. It will be our pleasure to answer any questions you may have and work on resolving this matter with you. Will you send us a copy of the phone **** to *********************************** With this information, we can investigate the call records and provide further assistance accordingly. We appreciate your cooperation and patience in this matter. Thank you.Review from MARIA P.
1 star05/26/2022
They are stealing money from people and getting away with it, My son called me twice, one call was **** minutes I have a charge of *****, I also was charged ***** for a ***** minute call. With two other pending charges of 25 dollars. How is this even allowed.WiMacTel Response
05/27/2022
We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I receive your report of charges on your debit card. It will be my pleasure to answer any questions you may have and work on resolving this matter with you. The amount of $25 because of the pre-******** is not a charge, and that amount will be released from the card automatically. Please contact your credit card company directly for an update. Will you send me either the first 4 and the last 4 digits of the card that was used for the call, or the number(s) made to *********************************** With this information, I can investigate the call records and provide further assistance accordingly.Review from Carmen C
1 star05/13/2022
My son made a collect call from a hospital in **, and before accepting the call, the lady could not tell me what i was being charged for the call, I gave her my credit card number, since we didnt know what happened to our son, was on the phone 4 minutes & got charged $33,98!!!! Went to my bank to dispute charges & now based on all the reviews, a federal investigation is being done. I am a lawyer and this needs to STOP! Truly horrible!WiMacTel Response
05/16/2022
We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I receive your report of charges on your card and didnt get the rate information before accepting the collect call. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you.Will you send me either the first 4 and the last 4 digits of the card that was used for the call, or the number(s) made to *********************************** With this information, I can investigate the call records and the information about the services.Please let us know if you have any questions or concerns. Thank you.Review from Prithvi A
1 star04/30/2022
I had called a ********** number from East Shore of Lake Del Valle (**********). Since there was no cell connectivity there - I had to use the payphone. I made 2 calls - both lasting less than one minute. and I've been charged $25 and $41.58 for this!! Looking at the frequent complaints here - this looks like a horrible scam company getting away with ripping people off who are in a desperate condition and use a payphone - people only know of this company's tactic once they're charged and then would come here and complain.Desired outcome: Please refund me the excess money you've deducted from my account - the calls are at a maximum $2 per minute .. and I've called a number inside the state - you've charged me as if I've made an international call!!WiMacTel Response
05/02/2022
We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I receive your report of charges on your debit card. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you. Will you send me either the first 4 and the last 4 digits of the card that was used for the call, or the number(s) made to *********************************** With this information, I can investigate the call records and provide further assistance accordingly. We appreciate your patience in this matter. Thank you.Review from Carol B
1 star04/24/2022
My son made a collect call to me from a ********** of Corrections facility and I accepted the call and entered a credit card number as instructed and the call went through. Both the caller and sender are in the same city. I later discovered a charge on my credit card for $25. I finally figured out this was a "hold" to insure the call was paid for. Later I discover that they actually charged me $41.61! This is an outrageous price. There was no option given to get prior information about fees. I now see that many complaints have been made about this company and their response is along the lines of there is pricing info as a 3rd option in the automated response system. There was no further options besides giving my credit card info to accept the call. This company is making money off people who are already strapped financially! I will be filing a dispute with my credit card company unless this company makes a reasonable refund to me.WiMacTel Response
04/25/2022
We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I am a representative of WiMacTel. I am in receipt of your report of charges on your credit card. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you.I will need some information to locate the call records. Will you send me the first 4 and the last 4 digits of the card that was used for the calls and the numbers made to ********************************** directly? With this information, I can investigate the call records to find out the details and provide further assistance as necessary.We appreciate your cooperation. Thank you.
Customer Review Rating
1/5stars
Average of 17 Customer Reviews
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