Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

SunPower Corporation has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSunPower Corporation

    Solar Energy Equipment
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3.55/5stars

    Average of 588 Customer Reviews

    Customer Complaints

    888 complaints closed in last 3 years

    626 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/21/2019

    Years in Business: 32

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    SunPower Corporation offers designing, manufacturing and delivering solar equipment.

    Business Details

    This is a multi-location business.

    Find a Location

    SunPower Corporation has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1414 Harbour Way S Ste 1901, Richmond, CA 94804-3606
      BBB File Opened:
      11/2/2009
      Years in Business:
      32
      Business Started:
      1/1/1992
      Business Started Locally:
      1/1/1992
      Business Incorporated:
      11/10/2005
      Accredited Since:
      3/21/2019
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      4710
      Alternate Business Name
      • SunPower Systems
      Hours of Operation

      Primary

      M:
      6:00 AM - 7:00 PM
      T:
      6:00 AM - 7:00 PM
      W:
      6:00 AM - 7:00 PM
      Th:
      6:00 AM - 7:00 PM
      F:
      6:00 AM - 7:00 PM
      Sa:
      6:00 AM - 4:00 PM
      Business Management
      • Mr. Jeremy Bull, Manager of Customer Support
      Contact Information

      Customer Contact

      • Mr. Jeremy Bull, Manager of Customer Support
      Additional Contact Information

      Fax Numbers

      • (510) 540-0552
        Primary Fax

      Phone Numbers

      Customer Complaints

      888 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/04/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased 18 residential photovoltaic panels from SunPower through my local dealer in *************, ** in 2017. SunPower has had repeated issues with the microinverters since the panels were installed including a class action lawsuit that resulted in all microinverters being replaced. The current issue began on 12/20/2023 as a result of my local dealer replacing 3 microinverters on this date. The three microinverters took months to get. The installer told me the microinverters sent were not the same as those being replaced as shown by the part number. After the installer spent hours replacing the three inverters and time talking with SunPower it was determined that a fourth microinverter was not working. The local dealer immediately ordered a replacement microinverter. Since this date at the end of December 2023, I have made two to four phone calls per month including 4 calls in March and one today. I am continually told the same thing, "We're sorry", "thank you for your patience", and "the team lead will get back to you in a day or two". The getting back to me does not occur as of today.I repeatedly ask why the newer microinverter can't be sent like the three that were sent and replaced on 12/20/2023 and to that question I get no answer. So, I ask again, why can't SunPower send the newer replacement microinverter so that my investment sitting on the roof is producing electricity as it is supposed to?
      Read More

      Customer Reviews

      588 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Gwen D

      1 star

      04/15/2024

      It has been a nightmare to work with Sunpower when I had a problem. It was over two years of calling Sunpower, and their distributor, Airsun, when I noticed a problem. It took contacting my lawyer in July,2022, to motivate Sunpower to respond to my concern about my failing system. They found that a third of my solar system was bad. By the time they finished the repair on January 19, 2024, it had cost me over $15,000 in lawyer fees. Though I asked for reimbursement for these costs, as well as $3,777 of loss electricity costs in three years, and $5750 costs of additional solar panels and inverter failures I repaired out-of-pocket, there was not a peep from Sunpower to compensate. The tedious amount of time, pressure and money it took to make things right was extraordinary and out of hand.

      SunPower Corporation Response

      04/16/2024

      ****, we're sorry to read your dissatisfaction and apologize for any inconvenience. We understand your frustration and would be happy to look further into this matter. If you would like further assistance with your closed case, please follow-up with your case manager and they will happily assist you further. Alternatively, give us a call at 1-800-SUNPOWER and we will make sure to submit your concerns to our Escalations Team for investigation and follow-up. Thank you for your bringing this to our attention and we look forward to talking to you soon.

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.