Golden Horizon Travel
13 years in business1806 Belles St Ste 5B
San Francisco, CA 94129-1806
- (800) 210-3009
Additional Email Addresses
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Type of EntityLimited Liability Company
- Ms. Nelly Young, Owner
- Sightseeing Tours
Products & ServicesBest Private Custom tours in San Francisco Area, outdoors adventures to Yosemite, Sequoia & redwood National Parks, guided tours to Napa Wine Country, Hot Air & Horseback rides, Safari, rides, Muir Woods Park ,Hearst Castle & Big Sur Trips,Alcatraz
Service Areathe San Francisco Bay Area and Northern Coastal California
Alternate Business Names
- San Francsico Tours
- Yosemite Private Tours
- Muir Woods Tours
- Wine Country Private Tours
Licensing, Bonding or RegistrationThis business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees:10
Methods of Payment
Golden Horizon Travel LLC accepts all major credit cards including Master Card, Visa, Discover, American Express, Debit Cards, Euro Cards, and “Cartes Bleues.”
When transaction is declined, your own bank may hold on this required amount for few days but that doesn’t mean you have been charged. All transactions are between you and whatever you enter on the website that is out of our control. We will however do our best to clarify any misunderstanding in this regard.
Merchant Receipt and Tour Confirmation
Your debit or credit card will be charged immediately after confirming your purchase on our website. You will receive an automated email with the merchant receipt confirming your purchase; however, you will not receive an email or notice from Golden Horizon Travel if your PayPal, debit or credit card declines. If your card declines, you will need to resubmit a new reservation with a different card and please ensure that billing address and zip code match your credit card and bank account (statement). A second email will be sent to you once payment has been processed and accepted. Please note that all reservations are subject to availability even if it is approved. All refunds and/or voided transactions are subject to the above "refund fees" and may take up to 5 to 10 business days before your funds are transferred back into your account.
Declined Credit Cards and Returned Transactions
Please note that if your transaction is declined, you will not receive any email or notice from Golden Horizon Travel. Please resubmit your reservation with a different credit card and ensure that you enter in the correct billing address and zip code that is associated with the credit card you are providing.
Refund & Exchange Policy:
Listed below are GoldenHorizon Travel's Terms and Conditions, including our reservation, refund andcancellation policy:
Our Cancellation and Refund Policy:
Online SECUREBooking, Receipt and Method of Payment
Tour Confirmationand Tour Vouchers
Responsibility andTour Change Liability
High RiskActivities and Tours:
General Terms andMiscellaneous
I.Reservation and Cancellation Policy
91% of the total amount will be refunded if the tour is canceledat least 15 days prior to the scheduled tour (or the date of the tour orservice) 9% covers the required transaction fees; that’s 4.5 % pertransaction(booking is one transaction and refunding is a second transaction)
50% of the total amount will be refunded if the tour is canceledat least 7 business days prior to the scheduled tour or service.
15% of the total amount will be refunded if the tour is canceledat least 5 business days prior to the scheduled tour (week-ends and holidaysdon’t count).
0% of the total amount will be refunded if the tour is canceled4 business days or less prior to the day of the scheduled tour or service. Thisincludes no-shows. (Week-ends and holidays don’t count).
Refund Fees: There is a charge foreach transaction when wanting a refund. This charge will vary from 4.5% to 7.9%per transaction depending on the type of credit card you used to make thetransaction and the country where the credit card was issued. This chargecovers the credit card transaction fees that your credit card company chargedGolden Horizon Travel when you made the reservation on our website and includesthe required merchant processing fees associated with your credit card company.This policy applies on all refunds as well, regardless of the amount or thedate of the refund.
All overnight tours (with or without hotelaccommodations) require at least a 19-day advance notice of cancellation toGolden Horizon Travel. All sales are final for last-minute booking (defined asmade within 0-4 business days prior to the scheduled tour.)
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