BBB Accredited Business Profile

Golden Horizon Travel

Golden Horizon Travel

(800) 210-3008

Golden Horizon Travel

13 years in business
1806 Belles St Ste 5B
San Francisco, CA 94129-1806
BBB File Opened: 12/07/2009
Business Started: 03/01/2004
Business Started Locally: 03/01/2004
Business Incorporated: 03/09/2004 in CA
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Ms. Nelly Young, Owner
Business Category
  • Sightseeing Tours
Products & Services
Best Private Custom tours in San Francisco Area, outdoors adventures to Yosemite, Sequoia & redwood National Parks, guided tours to Napa Wine Country, Hot Air & Horseback rides, Safari, rides, Muir Woods Park ,Hearst Castle & Big Sur Trips,Alcatraz
Service Area
We service the following area(s): the San Francisco Bay Area and Northern Coastal California
Alternate Business Names
  • San Francsico Tours
  • Yosemite Private Tours
  • Muir Woods Tours
  • Wine Country Private Tours
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees: 
Methods of Payment
  • Golden Horizon Travel LLC accepts all major credit cards including Master Card, Visa, Discover, American Express, Debit Cards, Euro Cards, and “Cartes Bleues.”
    We also accept wire transfers from tour operators and travel agents. Please note that some foreign credit cards may be subject to additional fees due to the currency conversion and credit card-associated transaction fees. We also accept PayPal and some Chinese and Japanese credit cards as well with specific terms of use. When you accept to allow the process of your payment on our website, you understand and accept our terms and conditions, rates and tour prices posted online and the currency conversation fees and that the transaction will be charged for the full amount. You may not dispute these charges under any circumstances after you submit your order on our website. We assume no responsibility for no-shows and incorrect address or pick-up location provided by our customers.

    When transaction is declined, your own bank may hold on this required amount for few days but that doesn’t mean you have been charged. All transactions are between you and whatever you enter on the website that is out of our control. We will however do our best to clarify any misunderstanding in this regard.
    Merchant Receipt and Tour Confirmation
    Your debit or credit card will be charged immediately after confirming your purchase on our website. You will receive an automated email with the merchant receipt confirming your purchase; however, you will not receive an email or notice from Golden Horizon Travel if your PayPal, debit or credit card declines. If your card declines, you will need to resubmit a new reservation with a different card and please ensure that billing address and zip code match your credit card and bank account (statement). A second email will be sent to you once payment has been processed and accepted. Please note that all reservations are subject to availability even if it is approved. All refunds and/or voided transactions are subject to the above "refund fees" and may take up to 5 to 10 business days before your funds are transferred back into your account.

    Declined Credit Cards and Returned Transactions
    Please note that if your transaction is declined, you will not receive any email or notice from Golden Horizon Travel. Please resubmit your reservation with a different credit card and ensure that you enter in the correct billing address and zip code that is associated with the credit card you are providing.

Refund & Exchange Policy: 

Listed below are GoldenHorizon Travel's Terms and Conditions, including our reservation, refund andcancellation policy: 

Our Cancellation and Refund Policy:
Online SECUREBooking, Receipt and Method of Payment
Tour Confirmationand Tour Vouchers
Responsibility andTour Change Liability
High RiskActivities and Tours:
Website Disclaimer
General Terms andMiscellaneous

I.Reservation and Cancellation Policy
91% of the total amount will be refunded if the tour is canceledat least 15 days prior to the scheduled tour (or the date of the tour orservice) 9% covers the required transaction fees; that’s 4.5 % pertransaction(booking is one transaction and refunding is a second transaction)
50% of the total amount will be refunded if the tour is canceledat least 7 business days prior to the scheduled tour or service.

15% of the total amount will be refunded if the tour is canceledat least 5 business days prior to the scheduled tour (week-ends and holidaysdon’t count).
0% of the total amount will be refunded if the tour is canceled4 business days or less prior to the day of the scheduled tour or service. Thisincludes no-shows. (Week-ends and holidays don’t count).

Refund Fees: There is a charge foreach transaction when wanting a refund. This charge will vary from 4.5% to 7.9%per transaction depending on the type of credit card you used to make thetransaction and the country where the credit card was issued. This chargecovers the credit card transaction fees that your credit card company chargedGolden Horizon Travel when you made the reservation on our website and includesthe required merchant processing fees associated with your credit card company.This policy applies on all refunds as well, regardless of the amount or thedate of the refund.
All overnight tours (with or without hotelaccommodations) require at least a 19-day advance notice of cancellation toGolden Horizon Travel. All sales are final for last-minute booking (defined asmade within 0-4 business days prior to the scheduled tour.)
Click  on these links(urls) to learn more:

BBB accredited business



Golden Horizon Travel is a premier tour company in San Francisco specializing in personalized, VIP, and private, expertly-guided, custom tours. Tours are conducted in English, as well as several foreign languages, with authentic driver-guides and no pre-recorded commentaries! The mode of travel, for all tours, is in top-of-the-line SUV's.

If you are looking for unique custom tours, a relaxing escape or exciting adventure, regardless of whether you are traveling solo, as a couple, as a multi-generational family, or corporate group, we adapt and customize our tours to suit your needs and preferences. Our mission is to ensure that your journey with us will be one-of-a-kind and will create memories that last a lifetime!

Our highly trained, professional, knowledgeable, multilingual, and fun guides have earned excellent reviews on TripAdvisor. They are recommended for their expertise and personal attention to each guest.

You can book all your tours through us as a package, thereby saving time and securing a personalized experience. In addition to San Francisco, Muir Woods, Sausalito, Napa Valley, Sonoma Wine Country, Yosemite National Park, Carmel and Monterey, we offer exclusive custom tours to unique and off-the-beaten-path destinations, including the majestic Hearst Castle, Mammoth Lakes in the High Sierra, beautiful Lake Tahoe, Point Reyes National Seashore, Redwood National Park, and even the storied Silicon Valley with its famous high tech companies. For an additional thrill of a lifetime, consider our helicopter or hot air balloon adventures, horseback rides, or rafting down the wild and scenic rivers of Northern California.

For an unparalleled experience, let us handle your tour and travel package needs in the San Francisco Bay Area and Northern California, Golden Horizon Tours LLC was founded in 2004 and, since then, we have been rewarding our customers' trust with the fine quality tours and travel experiences. To date we have received reviews from satisfied customers.

Our goal is to meet and exceed your expectations.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
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Golden Horizon Travel

Golden Horizon Travel


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This business has no complaints filed

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