This Business Is Not BBB Accredited

Louis Vuitton Americas Client Services

Louis Vuitton Americas Client Services

(866) 884-8866

Louis Vuitton Americas Client Services

163 years in business
Headquarters
One Montgomery Street, Suite 400
San Francisco, CA 94104
BBB File Opened: 11/30/2012
Business Started: 01/01/1854
Business Started Locally: 01/01/1854
Type of Entity
Corporation
Business Management
  • Customer Service: Client Services, Manager
Contact Information
  • Customer Service: Client Services, Manager
Business Category
  • Retail Stores
  • Handbags

Alternate Business Names
  • Louis Vuitton USA, Inc.
  • Louis Vuitton Americas
  • Louis Vuitton
Number of Employees: 
10
Refund & Exchange Policy: 
All merchandise returned for exchange, store credit or refund must be in perfect, sellable condition and accompanied by the original or gift receipt.   

Returns to our Online Store:

• Merchandise may be exchanged within one (1) month of the original purchase date, or may be returned for a full refund (except personalized items and Watches & Jewelry) within fourteen (14) days of the original purchase date.

Returns to a Louis Vuitton Store:

• Merchandise may be exchanged or returned for a store credit within one (1) month of the original purchase date to any Louis Vuitton store or may be returned for a full refund (excluding locations in leased department stores) within fourteen (14) days of the original purchase date (except personalized items and Watches & Jewelry).  When returning to a Louis Vuitton store, PayPal purchases may only be exchanged or returned for store credit within one (1) month of the original purchase date.  Please visit http://us.louisvuitton.com/eng-us/stores to locate a store near you.

For perfume returns the crystal wrapping must remain sealed and not tampered with for an exchange, store credit or refund to be accepted.

Watches & Jewelry may only be returned at watch/jewelry boutiques for exchange or store credit only. When returning watches or jewelry, the customer must bring back the complete product, including the packaging, instructions leaflets (with the warranty certificate on the final page), product certificates (such as COSC and GIA, where applicable) and the invoice.

All personalized items are final sale and cannot be returned or exchanged.

A refund may only be made in the same currency country as the original purchase.

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Overview

This company offers luxury leather goods, footwear, accessories, ready-to-wear, fine jewelry and watches.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Louis Vuitton Americas Client Services include:

  • Failure to respond to 25 complaint(s) filed against business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Louis Vuitton Americas Client Services

THIS BUSINESS IS NOT BBB ACCREDITED

Louis Vuitton Americas Client Services

Customer Review Rating:

Positive
0%
Neutral
0%
Negative
100%

Composite Score:

0 3