This Business Is Not BBB Accredited

Airbnb, Inc.

Airbnb, Inc.

(415) 800-5959

Airbnb, Inc.

8 years in business
Headquarters
888 Brannan St.
Floor 4
San Francisco, CA 94117
BBB File Opened: 04/27/2011
Business Started: 06/27/2008
Business Started Locally: 06/27/2008
Business Incorporated: 06/27/2008 in DE
Type of Entity
Corporation
Business Management
  • Mr. Brian Chesky, CEO
Business Category
  • Rental Vacancy Listing Service
Additional Information
  • Consumers who are considering renting a property through AirBnB, and individuals who are signing up to rent their living space as a host through AirBnB, should be aware that there are laws that need to be followed and the laws vary by state. If yo...
  • Consumers who are considering renting a property through AirBnB, and individuals who are signing up to rent their living space as a host through AirBnB, should be aware that there are laws that need to be followed and the laws vary by state.

    If you are renting a space, check with the host to ensure they are meeting applicable laws and guidelines. If you are a host your duties include ensuring you review the following, per AirBnB's website:

    "Contracts:
    Check your HOA or Co-Op Board regulations to make sure there is no prohibition against subletting--or any other restriction against hosting. Read your lease agreement and check with your landlord if applicable. You may consider adding a rider to your contract that addresses the concerns of these parties and outlines the responsibilities and liabilities of all parties.

    Taxes:
    Ensure you look up any local taxes or business license requirements that may apply. This may include things like hotel/transient occupancy tax, sales, and other turnover taxes such as Value Added Tax (VAT) or Goods and Services Tax (GST), or income tax.

    Permits or Registrations:
    Ensure you look up any permitting, zoning, safety, and health regulations that may apply. The governing authorities that regulate the use and development of property in your area may have useful information on such regulations.

    If you're an Airbnb host, you must make sure of the following:
    * you have all necessary permissions to offer your accommodations, including ensuring that your hosting activity (i) will not breach any agreements you have entered into with any third parties (such as any agreements or rules with a landlord or HOA) and (ii) will (a) be in compliance with all applicable laws, Tax requirements, and rules and regulations that may apply to your Accommodations, including, but not limited to, zoning laws and laws governing rentals of residential and other properties and (b) will not conflict with the rights of third parties"

    Complete information can be found on the company's website by visiting: https://www.airbnb.com/help/hosting101/responsible-hosting and https://www.airbnb.com/help/policies/community_guidelines#host_obligations.

Number of Employees: 
501

A+

Overview

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world - online or from a mobile phone.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Airbnb, Inc.

THIS BUSINESS IS NOT BBB ACCREDITED

Airbnb, Inc.

Customer Review Rating:

96%

Composite Score: