Business ProfileforGoKarts USA

I placed an order with GoKartsUSA on 21 Nov 2023 - before Thanksgiving. This was a Christmas present for my son. I ordered an exhaust system, carburetor, and throttle cable (a total of $370.51). After a couple of weeks, I reached out to inquire about why my order had not shipped. I spoke with **** on 18 Dec 2023 - nearly a month after placing my order. According to **** the order was "in stock", but they had been very busy. He indicated they would ship it out soon. After a few more days without receiving any information about shipping, I reached back out and I spoke with *******. She indicated the shipping labels would be generated shortly. However, since I was going to be leaving to celebrate Christmas with my children, I asked if they could ship it to the address where I would be located (for Christmas); this was ~20 Dec 2023. I tracked the packages, and rather than shipping the packages to my address or the address where I was going to be for Christmas, the package was returned to GoKartsUSA headquarters. When I found this out, I reached out to customer service and I spoke with ****. He indicated my order would be refunded to my credit card, but it had been in GoKartsUSA possession for a couple of days when I reached out. Rather than helping me reorder the item or ship out the the item that was returned, he would not address my question about when I would receive a refund and he then blocked my account and claimed I was under "security review". I filed a dispute with my credit card company who refunded the amount. I attempted to order the exhaust, but I was refused (see pictures) - I never received an email or information about why I was refused. I tried to go to another site, but it appears GTC Manufacturing (****************************) is run by the same people, as they answered my question about denying my order on that site versus the chat on GoKartsUSA. That is very SHADY. I had two orders ($370+$106). I want the security review removed.