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          Find a Location

          Nolo has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Nolo

              6801 Koll Center Pkwy Fl 3 Pleasanton, CA 94566-7076

              BBB Accredited Business

            Business ProfileforNolo

            Publishers Book
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.57/5stars

            Average of 7 Customer Reviews

            Customer Complaints

            30 complaints closed in last 3 years

            11 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/12/2020

            Years in Business: 52

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Nolo develops and publishes books, software, online applications, and downloadable legal & business forms. They serve as an attorney referral service and also license content.

            Business Details

            BBB File Opened:
            7/1/2001
            Years in Business:
            52
            Business Started:
            6/5/1971
            Business Started Locally:
            6/5/1971
            Business Incorporated:
            6/5/1981
            Accredited Since:
            3/12/2020
            Type of Entity:
            Corporation
            Number of Employees:
            130
            Related Businesses
            Business Management
            • Ms. Susan Engle, Manager
            • Mr. Chris Braun, General Manager
            Additional Contact Information

            Fax Numbers

            • (800) 645-0895
              Primary Fax

            Customer Complaints

            30 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/13/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchase an on-line divorce DIY package from this business. The advertisement states:"Answer all state-required questions, at your own pace Navigating the legal requirements of divorce can be daunting, but we're here to help with:One unified and simple questionnaire to cover it all Easy to understand, state-specific questions"It sounded simple enough, however once I answered the questions and looked at the forms online (I did NOT print/download or otherwise use ANY forms from Nolo), there was a glaring issue around maintenance support. I tried revising my answer to get the form to correct this, it didn't work. So I called customer support and they informed me that the form is boiler plate and they aren't able to change it. The boiler plate verbiage that is on the form IS NOT a legal requirement in my state and should NOT be included in the form as mandatory. However you don't know this until you complete the answers. When I asked for a refund because the forms wouldn't work for me, they denied it stating that because I answered the questions I was obligate to pay for the form, even though I NEVER used the service. This is totally misleading and predatory, especially for people who may not have financial resources available to spend thousands of dollars for an attorney and who are looking for a reputable service to assist with legal forms.
            Read More

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Summer F

            06/20/2023

            horrible experience. I paid the $150/annually for a "registered agent" to set up my LLC. This agent never signs emails with a name. They stay hidden. No direct email or phone either. I asked them to cancel my annual subscription and they refused. Then I find out that Nolo outsources my services to another company Vcorp. So NOLO literally makes money for doing nothing. Now I'm talking to Vcorp and its the same run around. They refuse to cancel my subscription. I eventually had to go to my state website and cancel my business. (Even though I pay them to do all my paperwork and filings. I emailed them proof of cancelled LLC and requested written proof or receipt that my subscription is cancelled and still nothing. I requested proof that they will no longer charge my card and I got no response. I asked them to remove my credit card from their database and no response. These people are con artists. They do not want to help you. They will take your money and ghost you. Be warned.

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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