Business ProfileforCaccia Plumbing

The business came highly recommended from personal sources, was highly rated on Yelp and BBB. We generally are shocked at these ratings given our experience and would like others to be aware of the business unprofessional and seemingly fraudulent practices.They were initially very responsive and set up an appointment in a short time-frame. Work was performed same day, with some parts being ordered for return to finish when those parts were available. We signed estimates and paid for the portion performed, understanding more would be charged at completion. On review of the final documents, it was clear the pricing was more confusing and not as transparent as we originally thought, and the company had failed to deduct discounts they had represented we were eligible for as we signed up as members. When we asked basic questions about confirmation that we were properly charged and details on the pricing model, the company was evasive and took extensive time to process the discounts and provide the additional detail we asked for to help us understand the charges. We were treated rudely throughout the process, directed to speak with multiple individuals, sometimes multiple times, and became more exasperated and doubtful of the companys integrity throughout the process. When someone did finally explain the pricing model, they told us that estimates are firm regardless of hours spent on the job because they take the national average of time spent for a task and multiply that by the companys hourly rate per plumber of more than $670 (regardless of years of experience). The rationale for the higher than average pricing was in part due to overhead for customer support, which we did not receive.The business conducted itself poorly and unprofessionally throughout the process. One individual even took our call while driving during normal business hours (rather than from the office) and started swearing at someone else on the road in the middle of the call.