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          Boden Plumbing, Inc. has 1 locations, listed below.

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            Business ProfileforBoden Plumbing, Inc.

            Plumber
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 10/29/2010

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Boden Plumbing, Inc. offers plumbing service and repairs, water heater installation, water treatment, filtration systems, rooter drain, gas & water lines

            Products & Services

            Water Heater Repair & Installation, Drain & Sewer Cleaning, Gas & Water piping installed and repaired, Install new toilets, sinks, faucets & fixtures, Water filtration units, Brands - Rheem, Bradford White, Kholer, Danze, Moen, Grohe, Kitchen Aid

            Business Details

            BBB File Opened:
            6/30/1999
            Years in Business:
            31
            Business Started:
            12/1/1992
            Business Started Locally:
            12/1/1992
            Business Incorporated:
            10/15/1996
            Accredited Since:
            10/29/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 659920 for this business, issued by Contractors State License Board. The expiration date of this license is 2/28/2025.

            These agencies may include:

            Contractors State License Board

            9821 Business Park Dr

            Sacramento CA 95827

            (800) 321-2752

            http://www.cslb.ca.gov

            Type of Entity:
            Corporation
            Number of Employees:
            10
            Business Management
            • Mr. Casey Boden, Co-owner
            • Mr. Terrence Joseph Boden, President/CEO
            Contact Information

            Principal

            • Mr. Terrence Joseph Boden, President/CEO

            Customer Contact

            • Mr. Terrence Joseph Boden, President/CEO
            Additional Contact Information

            Fax Numbers

            • (707) 996-0367
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            April F

            1 star

            09/18/2023

            Boden Plumbing charged me $119 for delaying answering their call for ******************************************************************************************************************** a meeting, and did not hear my phone ring, but after 15 minute, I called them back. They told me they already left, and they sent me a bill with amount of $119 without doing any work, and accusing me not answering their call right away. This is totally unmoral and unjustified. Please do not hire this company!

            Boden Plumbing, Inc. Response

            09/19/2023

            Ha! What an amazing lack of personal responsibility and integrity you have as a person. Point the finger at others much?


            You called our plumbing shop with an emergency situation of a backed up shower drain at your vacation rental. We told you that we would arrive between 1-3 PM to take care of your problem. Since you would not be present, we told you that we could not start any work without getting verbal permission on the price of the work that needed to be performed. When you mentioned that you had a meeting, we clarified a second time that we could not move forward with any work without verbal permission. You agreed to be available by phone. 

            According to the *** in our vehicles, ************** ****** left his prior job at 12:33 to drive across town to your rental. He arrived at 12:48 and was on site until 1:15. When he arrived on site, he let himself in, identified the problem, and tried calling and texting you at 1:00PM. I tried calling you from the shop phone. You were nowhere to be found. Since ****** was on site for almost 1/2 an hour and was not able to get in contact with you, and he had no idea if you would be calling, he left the job site. 

            When you finally called back into the shop at 1:23, I let you know that I could get ****** back out the same day, but I would need to charge you  $119 to try and recoup some of the time we had invested into your job already, (which was approximately 45 minutes). You counter offered that you would only pay me $50 for our time (so obviously you recognize you are at fault here), and you would be sure to use us in the future for all of your other vacation rentals. When I didn't agree to that, you threatened to go online and give us a bad review. 

            So to summarize this entire exchange: You called us with a problem, you agreed to a time for us to do the work, you agreed to answer your phone when we tried to call you. We tried calling you, you did not answer. We did not know when or if you would be calling back in, so we left. You finally called back when the tech was gone. We agreed to go back out to your rental and do the work but you would need to pay for the time we had already spent. You did not accept any responsibility for not answering the phone and put the blame onto us, offered us $50 for our time (so deep down you know you were at fault) and then threatened to give us a bad review if we didn't agree to your demands, hence the bad BBB review. You also stated that we charged you $119. We sent you an invoice for $119, which has not been paid. 

            I'm not sure what we could have done any better or differently, but it seems very ***** to give a hard working plumbing company a bad BBB review when they have done nothing wrong. 

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