This Business Is Not BBB Accredited

California Pet Pharmacy

California Pet Pharmacy

(877) 554-4797

California Pet Pharmacy

8 years in business
3157 Corporate Pl
Hayward, CA 94545-3915
Additional Email Addresses
  • sales@californiapetpharmacy.com
BBB File Opened: 01/03/2012
Business Started: 01/01/2009
Business Started Locally: 01/01/2009
Type of Entity
Corporation
Business Category
  • Pharmacy - Compounding
  • Pet Supplies & Foods - Retail

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees: 
1
Methods of Payment
  • Visa

    Mastercard

    Discover

Refund & Exchange Policy: 

Returns for over-the-counter items may be made within 2 weeks of the acquisition of the shipped goods. Only unopened/unused goods will be credited minus shipping. There is a 20% restocking fee for all items returned.
In order to return an item, you will need to request a Return Authorization Number from our customer service department at 877.554.4797.
We do not accept returns of prescription items. The FDA does not allow us to take them back. Please reference below for the FDA's official policy:

CPG Sec. 460.300 Return of Unused Prescription Drugs to Pharmacy Stock

POLICY:
A pharmacist should not return drugs products to his stock once they have been out of his possession. It could be a dangerous practice for pharmacists to accept and return to stock the unused portions of prescriptions that are returned by patrons, because he would no longer have any assurance of the strength, quality, purity or identity of the articles.
Many state boards of pharmacy have issued regulations specifically forbidding the practice. We endorse the actions of these State boards as being in the interest of public health.
The pharmacist or doctor dispensing a drug is legally responsible for all hazards of contamination or adulteration that may arise, should he mix returned portions of drugs to his shelf stocks. Some of our investigations in the past have shown that drugs returned by patrons and subsequently resold by the pharmacist were responsible for injuries.

F

Overview

We are a fully licensed and accredited pet pharmacy based in Hayward, CA. We specialize in pet health products and continue to add new products daily. All products are FDA and EPA approved. We only carry products intended for the use in the USA.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for California Pet Pharmacy include:

  • 33 complaint(s) filed against business
  • Failure to respond to 3 complaint(s) filed against business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

California Pet Pharmacy

This Business Is Not BBB Accredited

California Pet Pharmacy

Customer Review Rating:

54%
42%

Composite Score: