14 years in business
Novato, CA 94949-6665
- (415) 883-7020
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BBB File Opened: 12/16/2003
Business Started: 04/19/2003
Business Started Locally: 04/19/2003
Business Incorporated: 01/03/2012 in CA
Type of EntityCorporation
- Ms. Mia Vecina, Account Manager
- Optical Equipment
- Retail Optical Goods
- Eye Training
- Online Shopping
Service AreaThis business service area covers: Internationally
Alternate Business Names
- Zenni Optical, Inc.
Licensing, Bonding or RegistrationThis business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees:300
Methods of Payment
- The four major credit cards (VISA, MasterCard, American Express, and Discover), PayPal Express, gift cards, and store credit.
Refund & Exchange Policy:You have thirty (30) days from the date you receive the glasses to call us for a return authorization (RA) number if you want to return them for any reason. If you made a mistake during the order, or you just don’t like the glasses, you can return them for a 50% refund (excluding shipping) to the credit or debit card or PayPal account, or for a one-time-use 100% store credit (excluding shipping). Unused accessories can be returned for a 100% refund (excluding shipping). We will replace broken frames at no charge during this 30-day warranty period. Replacement nose pads and nose pad screws for rimless frames are offered for the lifetime of the glasses. We do not provide replacement screws for frames other than rimless frames. SHIPPING CHARGES WILL NOT BE REFUNDED.
If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one (1) year from the date of receipt. This warranty does not cover normal wear and tear to the frames, lenses, or coatings.