BBB Accredited Business Profile

Zenni Optical

Zenni Optical

(800) 211-2105

Zenni Optical

15 years in business

Novato, CA 94949-6665
Fax Numbers
  • (415) 883-7020
Additional Email Addresses
BBB File Opened: 12/16/2003
Business Started: 04/19/2003
Business Started Locally: 04/19/2003
Business Incorporated: 01/03/2012 in CA
Type of Entity
Business Management
  • Ms. Mia Vecina, Account Manager
Business Category
  • Optical Equipment
  • Retail Optical Goods
  • Sunglasses
  • Eye Training
  • Online Shopping

Service Area
Alternate Business Names
  • Zenni Optical, Inc.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees: 
Methods of Payment
  • The four major credit cards (VISA, MasterCard, American Express, and Discover), PayPal Express, gift cards, and store credit.
Refund & Exchange Policy: 
You have thirty (30) days from the date you receive the glasses to call us for a return authorization (RA) number if you want to return them for any reason. If you made a mistake during the order, or you just don’t like the glasses, you can return them for a 50% refund (excluding shipping) to the credit or debit card or PayPal account, or for a one-time-use 100% store credit (excluding shipping). Unused accessories can be returned for a 100% refund (excluding shipping). We will replace broken frames at no charge during this 30-day warranty period. Replacement nose pads and nose pad screws for rimless frames are offered for the lifetime of the glasses. We do not provide replacement screws for frames other than rimless frames. SHIPPING CHARGES WILL NOT BE REFUNDED.

If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one (1) year from the date of receipt. This warranty does not cover normal wear and tear to the frames, lenses, or coatings.
BBB accredited business



Offering high quality, affordable, and stylish prescription eyeglasses. Selling glasses online since 2003. Factory direct to you. Zenni offers over 4,000 frame styles with many starting at $6.95.

Let's socialize:

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

Business Profile

M: 5:00 AM-9:00 PM
T: 5:00 AM-9:00 PM
W: 5:00 AM-9:00 PM
Th: 5:00 AM-9:00 PM
F: 5:00 AM-9:00 PM
S: Closed
Su: Closed

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Zenni Optical

Zenni Optical


Customer Review Rating:


Composite Score: