BBB Accredited Business Profile

Facebook

Facebook

(650) 543-4800

Facebook

13 years in business
1601 Willow Rd
Menlo Park, CA 94025-1452
BBB File Opened: 02/01/2012
Business Started: 02/04/2004
Business Started Locally: 02/04/2004
Business Incorporated: 12/15/2004 in CA
Type of Entity
Corporation
Business Management
  • Mr. Mark Zuckerberg, CEO
Business Category
  • Online Social Media/Networking
Additional Information
  • When filing a complaint please be sure to include your facebook login and the email address connected to your facebook account. The link below provides information to consumers if an account has been hacked or where you can post information on poss...
  • When filing a complaint please be sure to include your facebook login and the email address connected to your facebook account.

    The link below provides information to consumers if an account has been hacked or where you can post information on possible scams.

    https://www.facebook.com/help/149190625213449




    If you are filing a complaint regarding harassment, bullying or offensive content, Facebook asks that you provide the following information: the web address to the page on Facebook containing the offending content, a brief description of its context and nature, exact quote of the offensive text including the time and date posted (if applicable), the exact name of the person responsible and the web address to that person's Facebook profile page or search listing. For complaints concerning trouble accessing your account or reporting another account as an imposter, please provide as much of the following as possible: full name as listed on the Facebook account, date of birth listed on the account, email address originally associated with the account and a link to the account on Facebook.

    Facebook also states that they cannot take complaints concerning issues related to third party applications and games or issues related to timeline. For issues related to third party applications & games customers need to contact the developer of the application or game and for issues related to timeline customers should go to https://www.facebook.com/help/contact_us.php?id=235841249796277.
    If you've received a message saying that you're a winner of a Facebook lottery or that you've won money from Facebook, don't respond to it.

    These messages are part of a scam. The messages could come from a profile claiming to represent Facebook or an account impersonating someone you know. The people behind these scams may try to get you to provide account log-in information, personal information or a copy of a government issued ID. They may also ask you to send an advance fee to claim your prize money.

    To report issues to Facebook, please follow the link below.

    https://www.facebook.com/help/199655413426788



Alternate Business Names
  • Facebook, Inc.
  • FB.com
  • FB
  • Workplace
Number of Employees: 
3,500
BBB accredited business

A+

Alert


In an effort to get concerns resolved in a timely manner BBB recommends before filing a complaint here reviewing the links below for a possible resolution.

Page Name Change - https://www.facebook.com/help/271607792873806
Lost access to Page - https://www.facebook.com/help/221819491164051
Page Merge Request - https://www.facebook.com/help/249601088403018
Profile to Page conversion - https://www.facebook.com/help/116067818477568... Read More

Overview

This company offers social networking services.

Let's socialize:

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Facebook

Facebook

BBB ACCREDITED SINCE 09/01/2010

Customer Review Rating:

9%
89%

Composite Score: