This Business Is Not BBB Accredited

AliExpress

AliExpress

AliExpress

18 years in business
Headquarters
400 South El Camino Rd. Suite 400
San Mateo, CA 94402
BBB File Opened: 03/12/2015
Business Started: 01/01/1999
Business Started Locally: 03/01/2010
Business Category
  • Online Retailer
Alternate Business Names
  • Alibaba Group
Number of Employees: 
600

A+

Pattern of Complaint

Aliexpress came to BBB’s attention in December 2016, a review of the company was done in January 2017. Complaints on file with BBB state consumers order items and do not receive them.  In some cases when consumers receive the items they are not as described.  Consumers also state they have difficulty receiving refunds.

A letter was sent to the company on January 30, 2017 regarding the above issues. The company responded with the following:

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Overview

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

AliExpress

This Business Is Not BBB Accredited

AliExpress

Customer Review Rating:

94%

Composite Score: