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      Country
          Country

          Find a Location

          Bay Area News Group has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Bay Area News Group

              208 Lindbergh Ave Livermore, CA 94551-9512

              BBB Accredited Business
            • Bay Area News Group

              6270 Houston Place Suite 200 Dublin, CA 94568

              BBB Accredited Business
            • Bay Area News Group

              750 Ridder Park Dr San Jose, CA 95190-0001

            • Bay Area News Group

              2640 Shadelands Dr Walnut Creek, CA 94598-2513

              BBB Accredited Business
            • Bay Area News Group

              PO Box 5501 Walnut Creek, CA 94596-1501

              BBB Accredited Business

            Business ProfileforBay Area News Group

            Newspaper
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 17 Customer Reviews

            Customer Complaints

            120 complaints closed in last 3 years

            44 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/1/1967

            Years in Business: 123

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Bay Area News Group provides newspaper services

            Products & Services

            Bay Area News Group offers news papers, advertising, and online service.

            Business Details

            This is a multi-location business.

            Find a Location

            Bay Area News Group has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Bay Area News Group

                208 Lindbergh Ave Livermore, CA 94551-9512

                BBB Accredited Business
              • Bay Area News Group

                6270 Houston Place Suite 200 Dublin, CA 94568

                BBB Accredited Business
              • Bay Area News Group

                750 Ridder Park Dr San Jose, CA 95190-0001

              • Bay Area News Group

                2640 Shadelands Dr Walnut Creek, CA 94598-2513

                BBB Accredited Business
              • Bay Area News Group

                PO Box 5501 Walnut Creek, CA 94596-1501

                BBB Accredited Business
              BBB File Opened:
              12/1/1967
              Years in Business:
              123
              Business Started:
              1/1/1901
              Business Started Locally:
              1/1/1901
              Business Incorporated:
              6/28/1999
              Accredited Since:
              12/1/1967
              Type of Entity:
              Corporation
              Number of Employees:
              900
              Alternate Business Name
              • Medianews Group, Inc.
              • Contra Costa Times
              • The Mercury News
              • East Bay Community Newspapers
              • West County Times
              • West County Times/ Knight Ridder Newspaper
              Business Management
              • Customer Service, Manager
              Additional Contact Information

              Fax Numbers

              • (925) 952-2636
                Primary Fax

              Phone Numbers

              Customer Complaints

              120 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/13/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I am seeking help from the Better Business Bureau to resolve a billing dispute with the East Bay Times over my newspaper subscription rate.In January, I called their **************** to discuss a renewal rate for my subscription. They extended and I accepted a renewal rate offer for 52 weeks at $180.96 which they confirmed by email. Later, due to a discrepancy, they offered and I agreed to an extension of my already paid subscription through March 17. My next bill was to be at the renewal rate and effective March 18.However, on March 8, I received a charge of $15.41 on my account. I emailed the East Bay Times questioning the charge. They said they were imposing a daily $0.15 surcharge which moved up the end of my already paid subscription to March 5 and it would also apply to the agreed to renewal rate. They did not explain the exact nature of the $15.41 charge and how they arrived at the math. Based on their so-called surcharge, I estimate future charges will be 30% higher than the agreed to renewal rate.I replied to their response by email asking them to honor (1) the agreed to renewal rate and (2) their offer to extend my already paid subscription through March 17, and to refund their $15.41 charge. I have not heard back from the East Bay Times and hope that your help and influence will resolve what I consider to be a devious tactic on their part.East Bay Times **************** contact information is as follows: telephone ************; email ******************************************** website myaccount.eastbaytimes.com. My account number is *******. Please let me know if you need additional information.
              Read More

              Customer Reviews

              17 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jared R

              1 star

              01/04/2024

              I received a call to set up a subscription with ******** Times. I ordered the paper but never received the paper. I called and reported the lack of delivery and never received a call back. It has now been three months since I was billed and never received a newspaper.

              Bay Area News Group Response

              01/05/2024

              Our sincere apologies. We will credit your subscription for the missed deliveries and get delivery started. If you have any more issues, please contact ********************************* Thank you

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