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Find a Location

Porsche Marin has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Porsche Marin

      900 Redwood Hwy Frontage Rd Mill Valley, CA 94941-2345

    Business ProfileforPorsche Marin

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers new and used auto dealership services.

    Products & Services

    This company offers ...

    Business Details

    Location of This Business
    900 Redwood Hwy Frontage Rd, Mill Valley, CA 94941-2345
    BBB File Opened:
    11/17/2006
    Years in Business:
    22
    Business Started:
    1/8/2002
    Business Started Locally:
    1/8/2002
    Business Incorporated:
    8/6/2001
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 295796 for this business, issued by Bureau of Automotive Repair

    These agencies may include:

    Bureau of Automotive Repair

    10240 Systems Pkwy

    Sacramento CA 95827

    (855) 837-7985

    http://www.dca.ca.gov/consumer/wll.shtml

    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    32
    Alternate Business Name
    • Sonnen Porsche
    • Sonnen Motorcars, LLC
    Business Management
    • Ms. Ellen Beller, General Manager
    Additional Contact Information

    Fax Numbers

    • (415) 456-0617
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/27/2022

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    Over a week ago -- on 5/18 -- I sold my car to Porsche Marin. This wasn't a trade-in -- it was a straight purchase from them. At the time they did tell me they needed some time before they could issue a check since they needed to first pay off the lease on the car. The agreed upon price for the sale was $198,500. The lease payoff was $132,717.41. So Porsche of Marin owes me the difference: $65,782.59. They told me they would pay off the lease immediately but the whole process would take about 10 business days. They only explained this to me _after_ I signed the paperwork but 10 business days wasn't that bad so I agreed. Unfortunately over the past week their story keeps changing and delays keep piling up. For example they called me Wednesday saying the lease had been already paid off via wire when it hasn't. It actually took them 6 days to send the leasing company a check -- yes, a check, not a wire. They keep saying things that when I confirm them with the leasing company it becomes clear they are lying to me. At this point it may take over a month before I get my check. I have sold cars to dealerships before and it _never_ takes this long. This is definitely not normal or OK. The reality is that Porsche Marin owes me $65,782.59 for my vehicle, which is in their posession already, and they haven't paid it yet.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Asif R

    1 star

    08/10/2023

    These guys are either completely incompetent, or totally deceptive. Please never deal with ******* or ***** at this dealership. I am from ** and was ready to buy one of their cars on a Monday am immediately after it was listed. They told me it needed to go to the workshop, which I found a bit odd. I expressed that I was willing to pay a deposit to hold the car, but they declined.I kept following up and they strung me along with its almost ready. On Wednesday they finally confirmed the car was ready and sent me pictures. On their word I hired a professional pre-sales inspector to go check the car, only to find that it had been sold already on Tuesday. Either they lied all they way through, or they are incompetent, or I got played as a backup.Then they cut off communication, when I asked why they did this. You are better off going to a used car dealership because you will get more honesty and better treatment there, if thats believable. I am a bit traumatized by this experience actually, there is such a thing as karma.They do not deserve the Porsche name.

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