Business ProfileforFremont Ford

I purchased **** truck from Fremont Ford on November 2022. At the time of the sale, the person that helped us with the contract recommended we added the warranty that would cover any damage, service or repair to the vehicle until it reached the five year purchase/60,000 miles (which ever came first). We added the warranty for a total of $8,250. On Jan 5 2024 I had an appointment schedule for oil change. I took the vehicle at 9:15 and the service representative gave me a paper with the mileage of the vehicle and the service they would perform he mentioned that for the next visit I should get the vehicle checked since the car would probably have ****** miles by the next visit or if I wanted them to check it now since I had the warranty and before it expired. I left the car for service and before the warranty expired to get check now. I asked how much did I have to pay for that because I was told I had warranty for five years/60kmiles. Employee told me, dont worry about it. Around 4pm they called me the service was complete so I went with my husband and turns out we had to pay $1600 because they did the 30k miles check up and the oil change. We talked to the manager because we had the warranty that covered all services and we only left the vehicle for oil change and a check up but they argued they completed work for a truck that has 30k miles(my car didnt have 30k miles and the employee had said dont worry about it assuming the warranty would cover). We had to pay the money in order to take our car. On Jan 6,2024 we went in person to cancel the warranty. Its been more than two months and the refund has not been processed. I called corporate they said funds were available to the dealer on Jan 9 my refund was $4,800 so i already lost another $4,000 from the warranty that in that year I didnt use nor did it cover the oil change. Ive been trying to contact the dealer and spoke to finance/sales manager and they say they will get back to me. Not corporate or dealer have helped with the refund check!