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Find a Location

CAE Sound has 1 locations, listed below.

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    • CAE Sound

      285 N Amphlett Blvd San Mateo, CA 94401-1805

      BBB Accredited Business

    Business ProfileforCAE Sound

    Musical Instrument Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/1/1992

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    CAE Sound offers electronic musical instrument service.

    Business Details

    Location of This Business
    285 N Amphlett Blvd, San Mateo, CA 94401-1805
    BBB File Opened:
    9/7/1992
    Years in Business:
    44
    Business Started:
    2/2/1980
    Business Started Locally:
    2/2/1980
    Accredited Since:
    9/1/1992
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    6
    Business Management
    • Mr. Peter Miller, Owner
    Contact Information

    Principal

    • Mr. Peter Miller, Owner

    Customer Contact

    • Mr. Peter Miller, Owner
    Additional Contact Information

    Fax Numbers

    • (650) 348-2034
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/24/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Brought my ****** VS **************************** for repairs. I needed the about 40 capacitors replaced and four transport buttons replaced. I am part of a ****** VS **** *************** This is a common problem. The capacitors wear out with age, and it is a common replacement item. I reached out to all. members of the group and asked them how much they paid to have the capacitors replaced. Answers range from $200-$500. So far CAE sound has run up a tab of around $1500. And they have had my recorder for nine months now. By all accounts this is a basic electronics job. Take old capacitors out and replace them with new ones. Basic soldering skills. so, CAE has finished replacing the transport buttons, and they seem to work fine. But for some reason, *****, the technician at CAE said he is hesitant to replace all the capacitors. He has replaced some, but not all. Bottom line is this job should not have taken more than 90 days at the most. And thats a very very generous time estimate, and shouldnt cost more than six to $700 all included. my complaint is the job is taking way too long, its not even near being finished yet, theyve had it for nine months and charges are already up to $1500 and counting. So I estimate by the time they finish, if they ever do, it will be around a year and somewhere around $2000. That is a far cry from $200-$500. So my complaint is extremely overcharging a simple job, and taking way way too long to do some basic. simple electronics work. There are folks on my ************** that have done the job themselves with no experience and they said it took them a day or two. so far I have paid $685 and the recorder is not fixed. Also when I went in to talk to them and. discuss the work so far I discovered a new problem that was not there before CAE touched it. So, on top of all this, they have not finished a simple job, created a new problem, which Im sure they are going to want to charge me for fixing.
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    Customer Reviews

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