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Find a Location

Upline Moving has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforUpline Moving

    Moving Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.69/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/26/2024

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Upline Moving offers local and long distance moving.

    Business Details

    Location of This Business
    30956 San Clemente St, Hayward, CA 94544-7127
    BBB File Opened:
    7/12/2012
    Years in Business:
    15
    Business Started:
    4/24/2008
    Business Incorporated:
    4/24/2008
    Accredited Since:
    2/26/2024
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 1881933 for this business, issued by Federal Motor Carrier Safety Administration. The expiration date of this license is 1/31/2025.

    These agencies may include:

    Federal Motor Carrier Safety Administration

    1325 J St Ste 1540

    Sacramento CA 95814

    (800) 832-5660

    http://safer.fmcsa.dot.gov/CompanySnapshot.aspx

    BBB records show a license number of 191033 for this business, issued by Bureau of Electronic and Appliance Repair. The expiration date of this license is 2/28/2025.

    These agencies may include:

    Bureau of Electronic and Appliance Repair

    4244 South Market Court, Suite D

    Sacramento CA 95834-1243

    (916) 999-2041

    http://www.bearhfti.ca.gov/

    Type of Entity:
    Corporation
    Number of Employees:
    20
    Alternate Business Name
    • JM Moving Systems, Inc.
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. John Estrada, General Manager
    Contact Information

    Principal

    • Mr. John Estrada, General Manager

    Customer Contact

    • Mr. John Estrada, General Manager
    Additional Contact Information

    Fax Numbers

    • (510) 217-7022
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/14/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Resolved
    For my move from *********, ** to ****** ***** and got a quote from *********************** of Upline moving on July 7th 2023 for the move which was scheduled for August 5th 2023. The cost after some changes was set to 8800$ and destination changed to ********** a suburb of ****** , **. The terms indicated there is a moving window of about 15 days which later was pushed to 17 days . I was assured by **** that the window is just a placeholder and my stuff when picked up on Aug 5th will be made available on week of Aug 14th. This never happened. I called every other day and they kept telling me it will happen the next week. Eventually the items was delivered outside of their window of delivery.When they picked up my items i had requested for them to pack the heavy items, furniture and we had packed non breakable items like clothes. I had specifically requested for a standing box for the tempurpedic bed which they didnt get and they tried to fold it. I stopped the movers from doing this and had then load it on the truck standing. They dismantled other beds and furniture items quickly . Now when they delivered the items we see quite a numbers of moving boxes were crushed, the Tempurpedic mattress was folded and badly damaged, a standing desk for work was damaged, a 4 drawer dresser was damaged badly, a floor lamp base was completely shattered.The movers had lost the screw/bolts for one of the bed ,so it couldnt be assembled. A tv stand was missing screws and bolts.I personally went down to ********** and got the missing items so that we could have a functioning bed and TV stand. After i complained to ***************** they told me the basic insurance covered about 60c per pound of damaged equipment and they will need 60 days to evaluate and provide the money for the same. Its been 60 days and they havent responded to my emails. I need the compensation for the damage and inconvenience they caused me and my family for the move.
    Read More

    Customer Reviews

    13 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jenni S

    5 stars

    10/06/2023

    I recently took a small move from ************ to ******, **********. This is my first time doing a cross country move and I was scared. You hear a bunch of horror stories of price doubling before delivery and/or the movers never show up. That wasnt the case with Upline Moving. They were great, they calmed my nerves and were super helpful. The pricing was reasonable, they werent the highest or the cheapest mover. But they were very detailed and answered all my question and I liked that they were straightforward. With ** they did inform me that a shuttle is very likely to happen. So I could keep that cost in mind. I will be recommending this mover in the future.

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

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