Business ProfileforPeninsula Appliance Repair

On 03/04/24, I received service from this company through my Lowes Protection Plan for a dishwasher. At first the employee stated it would not be covered, then took the appliance apart and stated the plastic that held the spring failed and that it would be covered. He said he was going to order the part and come back. It should be noted when he removed the dishwasher, he vigorously shook it over and over. He did not allow me to stand by him during the service, but when he was done, he said hed be back at a later date with the part. I then saw a large crack in my drywall, and asked if the broken spring would have caused that. I just came back from out of town and know for a fact I did not have the crack to the drywall. He took a photograph and left. I also found that the baseboard to be damaged and I noticed he pushed on the baseboard before he left. The only cause could be for his roughness with moving the dishwasher and pushing it against the cabinet and the crack is from the stress point on the wall. The damage to the baseboard is in the same area. Now the company that sent the tech, told the warranty company the dishwasher is broken from physical damage. If it was broken from physical damage, why would he say hed be back and not install the dishwasher back to how he originally arrived. Only after I made the drywall claim was my claim denied due to physical damage. I attempted to contact the company and was told I would get a call back in 5 minutes. I did not. This company put on their notes the drywall broke from a spring. But after careful examination, the drywall was damaged from his vigorous attempt to remove the dishwasher. His statement was the dishwasher was installed very snug. I would have preferred if he couldnt remove it, he should have rejected the job instead of damaging my property. Then when called out, lie and say the door opened more than 90 degrees causing physical damage. Its very untrustworthy company and bad practice.