BBB Accredited Business Profile

Thumbtack, Inc.

Thumbtack, Inc.

(800) 948-2034

Thumbtack, Inc.

9 years in business
1355 Market St
Ste 600
San Francisco, CA 94103-1337
Additional Email Addresses
BBB File Opened: 09/01/2010
Business Started: 11/28/2008
Business Started Locally: 11/28/2008
Business Incorporated: 11/28/2008 in DE
Type of Entity
Business Management
  • Mr. Marco Zappacosta, CEO
Business Category
  • Internet Service
  • Mobile Apps

Products & Services
Customers come to Thumbtack to hire experienced professionals to complete their projects. Pro's come to Thumbtack to get hired and grow their business.
Service Area
Number of Employees: 
Refund & Exchange Policy: 
There is no fee for customers to submit a request on Thumbtack.

Professionals only pay when they send quotes to customers. While the money you spend on Thumbtack is an investment for your business, these are the situations in which we may refund your account:

If the customer doesn't view your quote within 48 hours, the number of credits used to quote will automatically be added back to the pro's account. This adjustment will be visible in credit history.

If the pro accidentally purchased credits, they contact our support team and we will look into their situation.

If the customer has cancelled a request within 48 hours and is no longer looking for assistance.

If the customer created duplicate requests within a 72 hour window.

Please visit to learn more.
BBB accredited business



Thumbtack is an online service that matches customers with local professionals. Currently, Thumbtack lists 1,100 types of services in categories such as home, wellness, events, and lessons.

Let's socialize:

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

Business Profile

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Thumbtack, Inc.

Thumbtack, Inc.


Customer Review Rating:


Composite Score: