BBB Accredited Business Profile

(855) 435-5893

6 years in business
55 Francisco St Fl 6
San Francisco, CA 94133-2128
Additional Email Addresses
BBB File Opened: 02/18/2014
Business Started: 03/29/2011
Business Started Locally: 03/29/2011
Business Incorporated: 03/29/2011 in DE
Type of Entity
Business Management
  • Ms. Karla Camer, Associate Director of Customer Service
  • Mr. Marc Viale, VP of Marketing
  • Ms. Julie Wainwright, Founder & CEO
Business Category
  • Internet Selling Services
  • Clothes - Consignment & Resale
  • Fashion Accessories
  • Internet Shopping
  • Online Retailer

Service Area
We service the following area(s): This business service area covers: Global.
Alternate Business Names
  • The RealReal, Inc.
Number of Employees: 
BBB accredited business



This company offers authenticated luxury consignment items online.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.


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