BBB Accredited Business Profile

Cardpool.com

Cardpool.com

Cardpool.com

13 years in business
6220 Stoneridge Mall Rd
Pleasanton, CA 94588-3260
Additional Email Addresses
  • support@cardpool.com
BBB File Opened: 05/31/2011
Business Started: 05/29/2003
Business Started Locally: 05/29/2003
Business Incorporated: 12/04/2009 in DE
Type of Entity
Corporation
Business Management
  • Mr. Patrick Ramsey, VP/GM
  • Customer Support, Manager
Contact Information
  • Principal: Mr. Patrick Ramsey, VP/GM
  • Customer Service: Customer Support, Manager
Business Category
  • Internet Selling Services
Products & Services
Cardpool makes it easy to buy and sell pre-owned gift cards. Customers can buy gift cards for up to 35% off or sell unwanted gift cards for cash.
Alternate Business Names
  • Cardpool, Inc.
  • CardZone
Number of Employees: 
50
Refund & Exchange Policy: 
Cardpool makes certain limited warranties (the "Purchase Guarantee") regarding your Gift Card transactions, as described on Purchase Guarantee page and hereby incorporated by reference. You acknowledge and agree that the Purchase Guarantee is subject to this Agreement and any additional terms and conditions that may be described on the Service. If you return a Gift Card, represent and warrant and continue to represent and warrant, in connection with any Gift Card you return through or on the Service, the following: i) the Gift Card is in the same condition in which it was received; ii) the Gift Card has not been used since the original purchase date; iii) the Gift Card is and shall be valid; iv) the Gift Card is redeemable for the amount of credit that you state through the Service; v) that you have not in any way retained a way to redeem the Gift Card after selling the card; vi) the Gift Card and any interest therein is fully transferable to Cardpool in the manner contemplated by this Agreement; vii) you are the sole lawful owner of the Gift Card and all interests thereto; viii) the Gift Card is not subject to any liens, obligations, or encumbrances of a third party; and ix) you shall comply with all other requirements to complete the Gift Card transaction, including, without limitation shipping instructions, required by the Service. All claims under the Purchase Guarantee must be submitted by emailing claims@cardpool.com within one hundred (100) days of the disputed transaction. You shall not, directly or indirectly, be eligible to utilize the Purchase Guarantee for transactions exceeding an aggregate amount of one thousand dollars ($1000.00) lifetime limit. Purchase guarantee program does not apply to electronic gift cards or mobile gift cards due to the nature of those programs. Cardpool reserves the right to limit or discontinue the Purchase Guarantee in our sole discretion, including without limitation if we believe that you have engaged in fraud or other unlawful activities. In the event that other provisions on the Service and the terms of this Section conflict, this Section shall govern.

A+

Overview

Cardpool is a gift card exchange that allows people to either sell us gift cards for check or Amazon credit or buy discounted gift cards from our inventory.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.


Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

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BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

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BBB reports when mail sent to the business was returned by the Postal Service.

Cardpool.com

Cardpool.com

BBB ACCREDITED SINCE 07/31/2012

Customer Review Rating:

Positive
22%
Neutral
5%
Negative
74%

Composite Score:

0 3