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          Roblox Corporation has 1 locations, listed below.

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            Business ProfileforRoblox Corporation

            Online Gaming

            At-a-glance

            Customer Reviews

            1.1/5stars

            Average of 182 Customer Reviews

            Customer Complaints

            1,081 complaints closed in last 3 years

            465 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company is a user-generated gaming site that makes players the architects of their own 3D worlds. On ROBLOX, you can use core building components to create elaborate online games that are played by other users.

            Business Details

            BBB File Opened:
            7/27/2009
            Years in Business:
            20
            Business Started:
            3/23/2004
            Business Started Locally:
            3/23/2004
            Business Incorporated:
            4/9/2004
            Type of Entity:
            Corporation
            Number of Employees:
            163
            Business Management
            • Mr. David Baszucki, CEO
            Contact Information

            Principal

            • Mr. David Baszucki, CEO

            Customer Contact

            • Mr. Customer Service, Director of Customer Service

            Customer Complaints

            1,081 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/04/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            On 2/25/2024, my account was compromised by a hacker. I had contacted support to change my email and gain access back to myself, and Roblox was able to change the email to my billing email address. However, during the time that my account was compromised, the hacker managed to spend roughly ****** in Robux on game passes for accounts that are clearly alternative accounts. I have received no help so far when trying to get my one-time rollback, courtesy of Roblox's policy. I have just been ignored and stuck in the endless loop of "This is an automatic reply to notify you that your ticket is still in our queue and we are working to assist you as soon as possible. Due to high volume, current response times are expected to be longer than normal. Please rest assured that our team will be following up to you as soon as possible." My active ticket number is ********.

            Customer Reviews

            182 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mike W

            1 star

            03/02/2024

            My son broke his tablet and when trying to login on his new device with correct login and password, roblox insisted on verifying the account. Upon trying to do so I was informed despite the amount of money spent on the account and having the correct login, they are unwilling to assist because an email was never linked to it. I can prove ownership of the account through purchase records, information on the account, ip address.My son had just spent his tooth fairy money on a game and is devestated he can no longer play his account he's worked on for years now. Going to contact my bank to perform a chargeback on recent purchases to verify the account. Roblux does not care about its consumers. I highly recommend caution if considering supporting this business with in game purchases.

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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