Customer ReviewsforCSAA

I am dealing with the death of my sister she had *** so I need to make sure she was not later on any payments. It was a slow day so they got me right in. For states the gentleman working the reception area was very attentive to my needs so I went to the back office with one lady sorry I cant remember her name. She was not 100% sure what I needed so she called over ************************* between the two of them they got me in the right direction. ******* made the experience very lite something that I needed after working with the other agencies when I left out of their office, I had a smile on my face and I realized how great people really are to the team at the *** office in *******. Thank you and especially thank you to ******* and her coworker that got me going in the right direction. Thank you

They are terrible when it comes to customer service they dont care when u have an accident I have to wait three weeks to get my money !

We have been customers for over 25 years. We have made ONE claim in those decades of on time premium payments for car and home. We had a question about the 20% increase they are trying to steal from us and other consumers. After 10 minutes of bouncing around their HUMAN FREE phone system we tracked down a phone number for a local "agent". We met her in her office. After 30 mins of change this add that delete this she saved us over $2.00 a month on our premiums (TWO policies - Auto and Home). Then she told us we could ****** another 5% discount for the year by taking the Senior Driver Test on their site. She provided an invalid number to access the test. She failed to mention that a) The test costs $20 per person and b) it takes EIGHT HOURS. This is an affront to Seniors, pure discrimination. Want to know if I can still drive at 62 years old? Ask the *** who renewed my license 6 months ago. This is meant to DISCOURAGE and DENY seniors any kind of rate reduction based on fewer miles driven daily and no tickets or accidents for decades. This is DISCRIMINATION intended to NOT provide any discount. EIGHT HOURS online? They don't even do that at their daily desk jobs. Where's our hourly wage reimbursement for spending an entire full time work day taking their test meant to reject customer requests for discounts based on their own driving history. They don't make 18 year old drivers, their most dangerous drivers, to take an EIGHT HOUR test to prove they can drive. DISCRIMINATION AND AGEISM. We are currently considering two other insurance carriers who DON'T discriminate against their best customers.

Paid three years on a mobile home before I found out aaa does not cover mobile homes. The manager of the ******* office didn't even know.Been I customer since 1995 no claims and they treated me like It was my fault. I will never do business with AAA again.

My on-line quote for home owners insurance was radically different from the one quoted by *******************************, the AAA agent I was referred to for purchasing a policy. I used AAA's on-line HO quote calculator for a price on HO insurance and got a quote for $1,772 (plus membership fee). I was put in touch with *******************************, who asked for the exact same information that I had already provided on-line. He quoted me about $2,200 plus membership fee. WTF!!! I have emailed him four times asking why the difference, but he is ignoring my request. I am about to file formal complaints with the California ***** of Insurance, but first would like to give AAA the opportunity to explain the difference.

I've been a loyal AAA Insurance member for NINE years. I had no tickets or accidents for years, until 2019, when I was rear-ended by a driver who tailgated me for 2 miles or more. He received the ticket, yet my AAA Insurance Company found me 50% at fault. Now I'm stuck with an insurance company that I don't want to have anything to do with for 5 years. I was eligible for some discounts which I have not been receiving for years until recently. I found out a year or more later, which was by accident, that *** has an Accident Forgiveness benefit which I never was informed about. WHY? I'm not sure what my agent does other than collect commissions off of my insurance policies while kicking back in her office. I have had to call *** for road side assistance twice in years past. The *** dispatcher tells me in both instances that they will arrive within the hour. Two hours later a tow truck shows up, but it is some fly by night company. The branch that I have been going to for years is now closed and I have to drive clear across town for anything and everything. Last, but certainly not least my auto insurance renewal just went up $516, while homeowners renewal just went up $321! When is *** changing their name to ZZZ TRIPLE ZILCH!

I hate dealing with insurance companies, but recently had a hail clam with AAA insurance and it could not have been any better. They inspected the damage and *************************** my adjuster was great to work with. I sent the information he asked for and they mailed me a check. I rarely wrte reviews but AAA insurance and ****** were a pleasure to work with and wanted to let others know that AAA is a great company to work with. I would like to thank *************************** and AAA insurance for service exceptional

I have been with AAA insurance for more than 10 years. They are really good when you pay however, if you get involve in accident than AAA insurance is the worst customer service bad faith ********************** I ever seen . Use to be good ,looks like they brought friends and family to business dont care for customer service . *********************** need training

*** sent a letter to inform me that they cannot complete my car's registration renewal because of not having proof of insurance. I was shocked!!! I have been a loyal Triple AAA customer since 2017. I even have my auto/bill pay set up with my ******************** account. What in the world does the *** talk about? So I called Triple AAA and I was told that they did not receive my January **** payment. Contrary to my bank records, it showed that a payment of $355.06 was electronically processed and paid to CSAA on 1/17/24. I was advised by CSAA to wait a few days and check with them again. Maybe after a couple of days or so, my payment will finally show up on their end. I called them again on two separate occasions, but CSAA firmly DENIED that they received my January 17th **** payment. So I turned to my bank to file a fraudulent transaction, but I was told to initiate/request ***ment Research on Bill *** instead. CSAA was lying to its teeth because today, 1/26/24, I received an e-mail from my bank confirming that CSAA (***ee) received the amount of $355.06 on 1/19/24!!! CSAA canceled my car insurance because they said they did not receive payment for more than 30 days already, but in reality, they did! Worse of all, I called them this morning and I was put on hold for an hour. I thought that Triple AAA is the best and fastest car insurance, I was WRONG. And instead of making things right by simply giving me a refund of $355.06, they avoided me and put me on hold!!! Oh, I almost forgot to mention, CSAA asked me to put a $2,000 (equivalent to 50 % down payment) in order for them to re-write my policy. This is an UNACCEPTABLE and AUDACIOUS business practice!!! Is this the way you treat your customers? You THIEVES! I am just a "small guy" compared to you, a GIANT CORP!!! GIVE ME BACK MY MONEY!!!!

What is the point of being insured by the reputable AAA especially paying tow service when they dont have your back nor concerns to not just high but literally any standards at all. They believed the words of the 3rd party tow THEY sent out over their own valued customer. Called ********************** (insurer) for a tow NOT A BATTERY SERVICE. Was sent out a 3rd party company tow without being notified. *********** (Crossroads Tow) ended up attempting a jumpstart without notifying owner(me)and ended up frying whole fuse box. Causing $1700 damages on brand new 2023 Lexus. Was also accused of jumpstarting own car by AAA. AAA did NOT render any tow services though still needed at 10:30pm. AAA did NOT inform car was not towable until I had to call myself after waiting ***************************************************** good hands.Had to call own Lexus roadside assistance to inform different type of tow truck needed the next morning. Submitted video surveillance of tow footages clearly to jumpstarting car and still sided ***********. Went thru 3 men from AAA, *****,member relations, *******************,claim adjuster and *******************************, mediator. All men. Felt like I was treated with women/gender discrimination and incompetency from start to end. Took almost 7wks to actually have (*******) phone contact me. Everything else was email form of communication. Emailed claim adjuster 2x for supervisor for over a week after being told one will be in 48hrs contact. ******* finally reached out,reopen case, stated he will review the surveillance within weekend and respond following tues. Never received any calls,messages had to reach out myself once again 2 days past promised date. *******, admittedly to forgetting about my case, reviewed surveillance within the day and got back to me day after to inform they are not reliable and if I want to pursue 3rd party tow on my own to do so and found none other than myself reliable for the damages caused by tow company sent out from AAA themselves.