BBB Accredited Business Profile


(855) 302-1212


103 years in business
3055 Oak Rd
Walnut Creek, CA 94597-2098
Fax Numbers
  • (877) 318-5688
  • (877) 318-6063
Additional Phone Numbers
  • (650) 572-5600
  • (925) 671-2708
  • (925) 754-2210
  • (510) 360-3300
  • (510) 670-4380
  • (510) 652-1812
  • (925) 287-7600
  • (510) 262-4900
  • (707) 462-3861
  • (707) 566-4000
  • (925) 988-1475
  • (650) 364-0620
  • (800) 922-8228
  • (510) 845-8890
  • (925) 830-9797
  • (888) 350-8900
  • (707) 544-1010
Additional Email Addresses
BBB File Opened: 05/01/1932
Business Started: 01/01/1914
Business Started Locally: 01/01/1914
Type of Entity
Business Management
  • Member Relations, Manager
  • Ms. Paula Downey, CEO & President
  • Ms. Sallie Nelson, Senior Program Mgr.
  • Mr. Al Perencin, District Sales Mgr.
  • Ms. Jennifer Restani, Member Relations
Business Category
  • Insurance - Auto
  • Insurance - Life
  • Insurance - Property

Service Area
This business service area covers:California, Nevada, Utah and Arizona.
Alternate Business Names
  • California State Automobile Association
  • Motorland Advertising
  • AAA Northern California, Nevada & Utah Insurance Exchange
  • AAA NCNU Insurance Exchange
  • AAA Insurance Exchange
  • AAA Insurance
  • AAA Northern California, Nevada & Utah
  • CSAA Insurance Exchange

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees: 
BBB accredited business



This company offers property, life, auto insurance and annuities.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.




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