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Find a Location

CompAndSave has 1 locations, listed below.

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    Business ProfileforCompAndSave

    Ink Cartridge Refill
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.41/5stars

    Average of 37 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/25/2013

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    CompAndSave.com Inc. is located and incorporated in the Bay Area, California. They specialize in providing printer inkjet cartridges, laser toner, printer accessories and peripherals.

    Products & Services

    Printer ink cartridges, toner cartridges, photo paper and printing supplies.

    Business Details

    Location of This Business
    33268 Central Ave, Union City, CA 94587-2010
    BBB File Opened:
    6/19/2013
    Years in Business:
    18
    Business Started:
    4/3/2006
    Business Started Locally:
    4/3/2006
    Business Incorporated:
    2/19/2013
    Accredited Since:
    6/25/2013
    Type of Entity:
    Corporation
    Number of Employees:
    9
    Alternate Business Name
    • Compandsave.com, Inc.
    Hours of Operation

    Primary

    M:
    6:00 AM - 6:00 PM
    T:
    6:00 AM - 6:00 PM
    W:
    6:00 AM - 6:00 PM
    Th:
    6:00 AM - 6:00 PM
    F:
    6:00 AM - 6:00 PM
    Sa:
    6:00 AM - 6:00 PM
    Su:
    6:00 AM - 6:00 PM
    Business Management
    • Mr. Andrew Yeung, President
    Contact Information

    Principal

    • Mr. Andrew Yeung, President

    Customer Contact

    • Mr. Andrew Yeung, President
    Additional Contact Information

    Fax Numbers

    • (877) 838-9869
      Primary Fax

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/19/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    On Aug. 31, 2022, I purchased what I was led to believe were official HP 564 Ink cartridges for my HP Photosmart **** All in One Printer. When I tried to install the cartridges they leaked all over my hands, my desk and my printer. I could not get the ink off of my hands with rubbing alcohol, soap, paint thinner, or acetone. I emailed the company for advise and they responded with this, "You may use a glass cleaning to remove the ink effectively." Glass cleaner did nothing. I then attempted to print a legal document from my printer, but it came out with a large black streak down the side of each printed page. After 2 or 3 pages printed with the black streak, the printer stopped printing anything at all. It is now unusable. When I contacted CompAndSave about compensating me for the destroyed printer, they responded with this, "We totally understand what happened to your printer however we don't cover printers. We only process refund or store for our products only. We highly suggest you to contact your printer manufacturer and ask if they can help you with your printer." Ridiculous response. I want to be reimbursed for the printer (or have it repaired/replaced ) that was working perfectly before I installed CompAndSave ink cagtridges. I also want to warn other consumers about this sub-standard, destructive product that CompAndSave is advertising/selling as an "HP Ink Cartridge". The company has agreed to refund the amount of my purchase, but they will take no responsibility for the destruction of my printer. I will add that the company has been responsive to my emails, but with unsatisfactory results.
    Read More

    Customer Reviews

    37 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Scott N

    1 star

    03/28/2024

    CompAndSave.com sold me a set of aftermarket Brother LC401 ink cartridges. They were not recognized by the printer at all rendering it useless. They did allow me to return the cartridges but would not refund the shipping charges. DO NOT BUY FROM CompAndSave.com.

    CompAndSave Response

    04/08/2024

    Hi Scott, I am very sorry to hear that you experienced issue with our ink cartridges and had to return them. As per our return policy, for orders within 10 days of carrier delivery, if for any reason a customer is unsatisfied with the order, we can set up a return for a FULL refund if the entire order will be returned. On the other hand, all shipping costs related to the placement of the order are non-refundable after 10 days of carrier delivery. Here you can find our return policy: https://www.compandsave.com/return-policy Since you purchased the cartridges on May 30, 2023 and its past 10 days of carrier delivery, we refunded only the items you returned and shipping fee was not included. However, as one-time courtesy, we refunded the shipping fee which means that your order was fully refunded. Sincerely, CompAndSave.com Support Team

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